Amour Recruitment is currently recruiting for a Customer Service Agent on behalf of our well-established client based in Midhurst. This is a fantastic opportunity for someone who enjoys customer interaction and working with regular, repeat customers in a trade environment.
This is a newly created role, offered on a temporary basis initially.
As a Customer Service Agent, you will be a key point of contact for customers, ensuring a smooth and professional service from enquiry through to delivery.
Duties will include:
1. Handling incoming customer calls
2. Dealing with regular repeat customers and building strong working relationships
3. Updating customers on delivery times and turnaround schedules
4. Calling customers back with quotes and following up on quotations
5. Managing customer returns and resolving queries efficiently
6. Liaising with internal teams to ensure orders are processed smoothly
The Ideal Candidate
7. Previous customer service experience (merchant or trade background desirable)
8. Confident and professional telephone manner
9. Well organised with strong attention to detail
10. Comfortable working in a fast-paced environment
11. Full UK driving licence preferred due to location
What’s on Offer
12. Stable working hours: Monday to Friday, 8:00am – 4:30pm
13. Friendly and supportive team environment
14. Competitive salary depending on experience
15. Full training provided
If you’re customer-focused, reliable, and looking for a long-term role within a friendly trade environment, Amour Recruitment would love to hear from you.