Client Services Executive
£34,000 per annum
Full-time, 40 hours per week
Based in Feltham and fully on-site (car parking available)
This is a great opportunity to step into a client-facing role within the logistics industry, whether you’re looking to build a career in sales or move into a longer-term path within customer success.
You’ll support clients after go-live, helping them get the most from the service, solving issues as they arise, and building strong, long-term relationships.
It’s a role where you’ll learn quickly, get exposure to different parts of the business, and play a key part in the overall customer experience.
Key responsibilities
* Support the sales cycle by working with new clients and ensuring a smooth transition from onboarding into day-to-day account management
* Prepare regular performance and service reports, giving both internal teams and clients clear visibility on key metrics and trends
* Analyse customer and delivery data to identify patterns, areas for improvement, and opportunities to enhance service or introduce additional solutions
* Act as the first point of contact for client queries and escalations, working with internal teams to resolve issues quickly and effectively
* Build strong working relationships with both clients and internal stakeholders to support long-term success
* Contribute ideas to improve processes and enhance the overall customer experience
* Keep CRM systems up to date, track client activity, and support the wider sales process where needed
Skills
* Strong communication skills and confidence speaking with clients and internal teams
* Highly organised with good attention to detail
* Comfortable working in a fast-paced environment
* Experience using CRM systems such as Microsoft Dynamics would be beneficial
* Proactive, with a willingness to learn and get involved
* Happy to pick up the phone and build relationships
* Previous experience in customer service or sales would be useful, but not essential
Thank you for taking the time to review this opportunity. If you feel this role matches your skills and experience, please apply and we will review your profile ASAP