Job Summary
Administrator (Failsafe Team) – 12 month fixed term maternity cover position located in Berkshire. Salary: £24,784.50 per annum. The role involves supporting the Diabetic Eye Screening Programme by monitoring patients, booking appointments, ensuring discharge follow‑ups, liaising with maternity units and auditing patient records.
Responsibilities
* Monitor all patients referred to the Hospital Eye Service Department in line with guidance and policy.
* Support the booking of appointments for patients based on referral type in line with national set timelines.
* Ensure patients on discharge are referred back into the programme within the correct pathway and that the patient’s GP has been informed.
* Liaise with maternity units within the hospital to ensure that all diabetic patients who are pregnant are referred to the Diabetic Eye Screening Programme.
* Audit the status of patients to ensure all patients under the Hospital Eye Service are seen at least annually.
* Review and respond to individual queries and data capture.
Qualifications and Experience
* Educated to GCSE or equivalent qualifications and/or training/experience in patient care.
* Previous experience in an administrative role.
* Experience dealing with customers and/or patients, handling queries effectively and sensitively.
* Comfortable with audits and reporting.
* Good listener with excellent verbal and written communication skills.
* Aware of patient confidentiality and data protection.
* Flexible with weekly working patterns and locations as required.
* Team player who is supportive, reliable, trustworthy and approachable.
* Calm and focused in challenging situations.
* Organises workload, prioritises tasks and pays attention to detail.
* Works well within set procedures.
Application Closing Date
The closing date is 24 June 2026
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