Within the Community Paediatric service we provide clinical assessment and support pathways for young people with neurodevelopmental conditions such as ADHD and autism spectrum conditions. We also support the Designated Clinical Officer for SEND (Special Education Needs & Disability) in the sharing of relevant clinical information with colleagues in the local authority. This role will provide essential administrative support to these pathways, ensuring we continue to provide high‑quality care to young people and families.
Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.
Main duties of the job
1. To coordinate waiting lists for assessment pathways, ensuring timely information is available around current waiting times and individual patient progress
2. To provide communications, both by phone and in writing, with young people and families regarding the assessment processes
3. To liaise with the multi‑disciplinary team to ensure appointments are scheduled and outcomes recorded in a timely manner
4. To support the clinical leads for pathways to coordinate information gathering from colleagues and plan multi‑disciplinary meetings
5. To liaise with key multi‑agency colleagues to ensure good sharing of appropriate information
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job responsibilities
1. To coordinate waiting lists for relevant clinical pathways and support opportunities including (but not limited to):
o ADHD pathway
2. To ensure a timely response is offered when referrals are received for assessment or support, providing relevant information to young people and families
3. In liaison with relevant clinical leads, to provide data relating to waiting times for assessment pathways both as an over‑arching summary and in relation to individual patients
4. To communicate with young people and parents regarding their progress through an assessment pathway via phone, e‑mail and in writing
5. To coordinate with the clinical team to ensure appointments required as part of an assessment pathway are scheduled and any outcomes recorded/actioned
6. To support the clinical leads in coordinating multi‑disciplinary meetings including producing agenda, gathering relevant information/reports and recording & actioning outcomes
7. To support the Designated Clinical Officer for SEND (DCO) by liaising with the local authority regarding requests for health information, passing these requests to relevant clinicians if needed
8. To respond to telephone or e‑mail queries from young people, families and other professionals regarding assessments
9. To monitor clinical utilisation to ensure best use of resources and clinical time
10. To distribute questionnaires or outcome measures as required in the context of assessment or support for a young person or family
11. To attend and take minutes within meetings where required
12. To provide a point of contact for parents, carers and young people who may wish to access workshops provided by the Community Paediatric team
13. To escalate concerns to clinical leads regarding any delays in assessment or information sharing
14. To support the clinic team in their response when young people are not brought for an appointment
15. To support delivery of specific projects or service developments under the guidance of relevant clinical leads
16. For further details please see enclosed JD and PS
Person Specification
KNOWLEDGE & EXPERIENCE
* Demonstrable experience of using IT systems including spreadsheets
* Previous proven knowledge and demonstrable experience of working in an office and/or customer care environment
* Understanding of confidentiality and Data Protection
* Excellent organisational skills
* Proven ability of using initiative
* Proven knowledge of processes within the NHS
* Previous demonstrable experience of coordinating administrative processes
QUALIFICATIONS
APTITUDE & ABILITIES
* Good interpersonal, communication (written and verbal) and reporting skills
* Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances
* Ability to use a practical problem‑solving approach in everyday situations
* Ability to work calmly and methodically when under pressure in a busy environment
* Accuracy
* Understanding to Trust waiting list policies within the workplace
DISPOSITION, ATTITUDE & MOTIVATION
* Ability to work effectively in a team
* Ability to work on own initiative, work unsupervised and manage own workload
* Proactive
OTHER FACTORS
* Willingness to learn
* Adapt to change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,937 to £26,598 a year£24,937 - £26,598 per annum
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