Job Description
Sue Ross Recruitment are working with a leading international company, who are manufacturers of a well-known DIY brand.\n\nThey are currently recruiting for an experienced customer service specialist to join their team. This is a full, time hybrid role.\n\nCandidate must speak a second European language fluently – ideally Dutch, French or Italian however any other European languages will be considered.\n\nYou will be responsible for providing first class customer service, supporting internal and external customers. Responsibilities may include solving problems, researching complex information, and building customer relationships.\n\nKey duties:\n\n * Placing customers sales orders in a timely fashion and before order cut-off.\n\n * Receiving and handles complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, and resolves questions and complaints within span of control.\n\n * Handling all levels of complexity in orders (including export paperwork and certifications).\n\n * Contributing actively alongside Senior CS Specialists, as a Subject Matter Expert in Projects such as SalesForce, New Product introductions, Export, Client on-boarding, Warehouse setups, IT enhancements, etc.\n\n * Responding to a wide scope of inquiries and/or complaints li...