Customer Success Manager - Exciting Media Company - Chesterfield
£30,pa | Hybrid Working (3 days office)
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, friendly team environment? I'm working with a vibrant media company in Chesterfield who are looking for a Customer Success Manager to join their growing team!
What's in it for you?
1. Salary: £30, per annum + company bonus scheme
2. Hybrid working: 3 days per week in the Chesterfield office, 2 days working remotely
3. Free parking on site
4. 25 days holiday plus bank holidays
5. Extra day off for your birthday
6. Option to buy and sell holidays
7. Working hours: Monday-Thursday 9am-5:30pm, Friday 9am-5pm
About the Role:
As the Customer Success Manager, you'll be the first point of contact for valued clients, ensuring their needs are met and their experience is seamless from day one. Your responsibilities will include:
8. Providing outstanding customer service and support
9. Acting as the main liaison for client queries and requests
10. Monitoring contract renewals and leading contract negotiations
11. Supporting the onboarding process for new clients
12. Keeping the CRM system up to date
What We're Looking For:
We're seeking someone with a strong background in customer service or account management. You'll be an organised individual, a confident communicator, and a skilled negotiator who enjoys building relationships and solving problems.
Next Steps:
If you're ready to take the next step in your career and join a supportive, innovative team, I'd love to hear from you! Apply today or get in touch for a confidential chat.
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