An exciting opportunity has arisen for an enthusiastic, flexible and well‑motivated Administrator to join our team at Newquay Hospital.
Applicants should have excellent communication skills, be self‑motivated and able to use computer systems after training. They should be willing to learn and remain calm under pressure.
Responsibilities
* Provide essential clerical support to key departments: Inpatient Wards, Minor Injury Unit, Outpatients, X‑ray.
* Support patients, staff and visitors to the hospital.
* Perform reception duties: meet, greet and direct patients, carers and visitors at reception desks in line with Trust procedures.
* Register patients into the Minor Injury Unit, out‑patient or X‑ray departments using appropriate IT systems.
* Learn the role of ward clerk to support the nursing team.
* Maintain and update electronic patient records in real‑time, ensuring accuracy.
* Answer telephone in accordance with department procedure.
* Understand and be competent in a range of routine and non‑routine administration functions to contribute to effective delivery of patient care, through knowledge of hospital systems and consultant practice.
* Support and assist all staff, patients and visitors to site.
* Prioritise workload, use initiative and work effectively as part of a team.
* Remain calm, compassionate and demonstrate a caring approach at all times.
* Provide administrative cover to other departments when required.
Qualifications
* Good level of education and demonstrated experience in administration and clerical duties.
* Strong customer care skills.
* Flexible and able to work across multiple reception areas.
* Ability to work 7‑day service 08.00–20.00 hrs including bank holidays.
* Experience in handling frequent interruptions and multi‑tasking effectively.
* Good communication, interpersonal and organisational skills.
* Understanding of confidentiality.
The Administration team at Newquay covers a 7‑day service 08.00–20.00 hrs including bank holidays. Applicants will also be expected to provide cover for colleagues during periods of sickness and annual leave.
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