Job Description
Organization OverviewCompany Description
Redzone helps manufacturers make more product for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology – not the people. At Redzone, we are all about the people, what we call “the connected worker.” We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world-class coaching, giving our customers an average productivity increase of 22% in 90 days. Redzone brings together Production, Maintenance, and Quality teams, improving the communications between those teams to resolve issues and increase output. Decision-making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience.
With over 1000 customers, 1400 plants and 325,000 users, Redzone is changing the way people work – one plant at a time.
Job Description
Join our dynamic team at Redzone as a Bilingual Project Manager/Readiness Coach (German) and lead the way in delivering exceptional project implementation experiences for our clients! Under the guidance of our Platform Leadership Team, you will manage the end-to-end implementation of Redzone’s solutions, working closely with customers to gather requirements, oversee configurations, and ensure a seamless transition to onsite coaching and support. Your expertise will be vital in delivering projects on time, addressing risks proactively, and driving customer satisfaction.
This is a Full-Time, Exempt, Remote role from the UK with up to 60% travel required.
Responsibilities
Customer Journey & Implementation
* Lead the customer journey from project initiation to onsite coaching, typically spanning 6-12 weeks.
* Participate in onsite success planning and readiness sessions, ensuring priority activities are completed.
* Validate systems and signals before coaching begins.
Technical Configuration & Deployment
* Configure Redzone software to align with client manufacturing processes, integrating data such as product and equipment details.
* Oversee infrastructure installation for the Visual Factory and ensure automation signals (e.g., photo eyes, machine cycles) deliver real-time data.
* Manage contractors to ensure timely, cost-effective hardware and automation setup.
Project Oversight
* Manage multiple concurrent deployments, from sales handover to onsite coaching delivery.
* Conduct weekly status calls with project teams to maintain momentum and address milestones.
* Ensure successful project delivery, culminating in a “Green Go Live” event.
Stakeholder Management
* Serve as the primary point of contact for clients, fostering strong relationships and satisfaction.
* Highlight and address risks with clients, Coaching Directors, and leadership teams.
* Document and refine project templates, training materials, and communication tools.
Ongoing Support
* Assist onsite Continuous Improvement Coaches and clients with configuration
* updates and automation requests.
Qualifications
Skills & Experience
* Solid understanding of shop floor operations in Food & Beverage or Consumer Packaged Goods industries would be of advantage
* Strong judgment and problem-solving abilities to navigate complex projects.
* Exceptional communication and organizational skills.
* Proven success managing or supporting software/system deployment projects of varying complexity.
* Familiarity with MS Office Suite, Windows, and Apple operating systems.
* Ability to multitask effectively in a fast-paced environment while meeting critical deadlines.
* Tech-savvy, with a strong grasp of networking, wireless systems, and software requirements.
* PLC and automation experience is a plus but not required.
* Fluent German and English language skills, any other language will be of advantage
* Openness to travel within EMEA up to 60% of the time
Education & Background
* Bachelor’s degree in a relevant field (e.g., Engineering, Manufacturing, Business, Supply Chain Management).
* 2-4 years of experience in a similar role, with a focus on direct client coaching and project management.
Additional Information
About QAD and QAD Redzone:
QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises.
QAD Redzone helps to enable QAD’s vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.