At IHG, learning plays a critical role in enabling hotel performance, brand consistency, and leadership capability across our global estate. As Manager, Owner Learning Solutions, you will design and deliver high-impact learning solutions that support hotel owners with learning focused on their hotel operations, brand standards, commercial performance, and leadership development across regions.
Your Impact
* Design, develop, and manage performance-enhancing learning solutions for hotel Owners on Brands, Hotel Operations, Commercial Performance and Leadership development.
* Create engaging, multi-format learning experiences, including instructor-led, virtual, e-learning, mobile, video, and blended solutions.
* Apply established instructional design methodologies to ensure learning is effective, scalable, and aligned to regional and stakeholder needs.
* Identify and embed best practices into global and regional training materials and performance tools.
* Act as a subject matter expert, advising on learning approaches, design strategies, and evaluation methods.
* Develop global and regional documentation to support consistent application of operational standards and systems.
* Partner with third-party vendors to define requirements, review outputs, and ensure quality delivery.
* Pilot learning content and enable consistent delivery through train-the-trainer programs and mentoring.
* Support regional rollout and deployment, sharing best practices and providing hands‑on guidance.
* Collaborate with global and regional learning teams on needs analysis, content development, and feedback.
* Resolve training‑related hotel issues and continuously improve solutions using insights and feedback.
* Manage assigned budgets, including estimates, invoice tracking, and month‑end reconciliation.
What We’re Looking For
* 3‑5 years’ experience in instructional design, learning content development, or performance consulting.
* Proven experience designing learning for complex systems and operational environments.
* Strong understanding of instructional design and adult learning principles.
* Solid project management capability, managing multiple initiatives from design through deployment.
* Excellent written, verbal, and presentation skills, with the ability to engage senior stakeholders, vendors, and hotel teams.
* Hands‑on experience with learning authoring tools (Adobe Captivate, Adobe InDesign, Articulate Storyline, Camtasia).
* Proficiency in Microsoft Office (Word, Excel, PowerPoint).
* Knowledge of hotel operations preferred.
* Bachelor’s or Master’s degree in a relevant field, or equivalent experience.
Why This Role Matters
This role directly supports hotel and brand performance by ensuring learning solutions are practical, engaging, and consistently delivered across regions. You will help translate strategy into capability at the frontline - enabling owners, operators, and leaders to perform at their best. If you’re passionate about learning that drives real‑world performance and enjoy working across cultures, stakeholders, and regions, this is an opportunity to make a tangible global impact.
Based in Windsor (3 days per week) with the remainder hybrid
HYBRID
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ’Apply’ button. Start your journey with us today.
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