We are seeking a friendly, organised, and professional receptionist to join our busy practice. The role involves welcoming patients, managing appointments, handling phone and email enquiries, updating records, and supporting the clinical team with administrative tasks. The ideal candidate will have excellent communication skills, the ability to work under pressure, strong attention to detail, and a caring approach to patient service. Previous experience in this field is preferable but not essential, as training will be provided.
Main duties of the job
Welcoming and assisting patients at the front desk and on the phone.
Booking, amending, and cancelling appointments.
Managing patient queries in person, by phone, online or email.
Processing repeat prescription requests.
Updating and maintaining accurate patient records.
Supporting clinicians with administrative tasks.
Handling confidential information in line with practice policies.
Ensuring the reception area runs smoothly and efficiently.
About us
Youll be joining a supportive and friendly team that works closely together to provide the best possible care for our patients. We pride ourselves on creating a welcoming and professional atmosphere where every team member is valued and encouraged to contribute. Our work ethic is based on respect, teamwork, and going the extra mile to support both colleagues and patients.
In return, we offer a positive and inclusive working environment, opportunities for training and development, and staff benefits such as NHS pension.
Job responsibilities
* Welcoming and assisting patients at the front desk and on the phone.
* Booking, amending, and cancelling appointments.
* Managing patient queries in person, by phone, online or email.
* Processing repeat prescription requests.
* Updating and maintaining accurate patient records.
* Supporting clinicians with administrative tasks.
* Handling confidential information in line with practice policies.
* Ensuring the reception area runs smoothly and efficiently.
Person Specification
Qualifications
* Good general education (e.g. GCSEs in English and Maths or equivalent).
* IT skills (confident using Microsoft Office, email, and able to learn new systems quickly).
* Good written and verbal communication skills.
* Ability to work under pressure while remaining calm and professional.
* Strong organisational skills with attention to detail.
* Team player with a positive and flexible approach.
* Commitment to confidentiality and patient care.
* Previous experience in a reception, administrative, or customer service role.
* knowledge with EMIS, docman
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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