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Cyber Security Success Manager / Head of Success Delivery – London, Reading & Brachnell, Reading
Client:
Shackleton Duke Group
Location:
Reading, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
37be9ab8568f
Job Views:
14
Posted:
28.04.2025
Expiry Date:
12.06.2025
Job Description:
* Reference Number: Cyber Security Success Manager
* Sector: Cyber Security and Emerging Technologies
In this role, you will work closely with CISOs, CS Architects, CS Engineers, and Dev/Operations teams within mid-to-large enterprises. As a Customer Success Manager (CSM), you are an integral individual in our customers’ adoption of CS/security integrations. You will act as a first line contact, establishing relationships and ensuring best practices within their secure environments. You will have in-depth knowledge of indicators of success, leveraging data and your analytical aptitudes to guide changes, updates, and improvements.
You’ll be customer facing, a problem solver, with a highly technical and relevant background and extensive commercial and financial acumen. Used to working under pressure, to deadlines, and resolving issues in the high-pressure environment of cybersecurity.
Cyber Security Success Manager Professional Experience
* Minimum + years’ experience managing, developing, and where necessary recruiting teams of Success Managers. Remotely managing and driving successful ‘best customer practice.’
* years minimum working in pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption
* Previous experience with a SaaS solutions company and/or an enterprise software company
* Experience working in cybersecurity AND/OR with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure)
* Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers
* Highly data-driven with a dedication to following process
* Passionate about driving and tracking a consistent engagement process with all customers in your portfolio
Cyber Security Success Manager Industry Experience
* Lead client’s onboarding experience, adoption, and expansion across a range of relationships. Identify risks to renewals with our clients on an ongoing basis and collaborate with internal teams to remediate client concerns.
* Develop a strong partnership with customer shareholders, channel partners, and stakeholder partners to drive product adoption.
* Be a customer advocate in influencing product roadmap and improvements.
* Coach clients on how to establish and implement their Cyber Security (CM, where applicable) governance and excellence programs.
* Identify and escalate risks to the customer and support team to achieve client success.
* Gain deep understanding of typical business challenges faced by our customers to appropriately map features in their security environments.
* Address and associate business benefits to align with emerging and evolving needs.
* Identify risks to renewals with our clients on an ongoing basis and collaborate with internal teams to remediate client concerns.
* Monitor key performance metrics like customer satisfaction, renewal rate, upsell, lead identification, reference-ability, adoption, consumption, customer engagement, and renewal likelihood.
Professional Experience
* Minimum + years’ experience managing, developing, and where necessary recruiting teams of Success Managers. Remotely managing and driving successful ‘best customer practice.’
* years minimum working in pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption
* Previous experience with a SaaS solutions company and/or an enterprise software company
* Experience working in cybersecurity AND/OR with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure)
* Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers
* Highly data-driven with a dedication to following process
* Passionate about driving and tracking a consistent engagement process with all customers in your portfolio
* Have experience of being involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised/sought out.
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