Band 4
Main area
COTE
Grade
Band 4
Contract
Permanent: N/A
Hours
Full time hours per week
Job ref
FM-SC-R-VCG
Site
St Helier Hospital
Town
London
Salary
£32,199 - £34,876 pa incl HCAS Outer pro rata
Salary period
Yearly
Closing
01/10/2025 23:59
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.
Main duties of the job
We are looking for a motivated, dynamic and enthusiastic individual to join our administrative team and support with coordination and scheduling of an expanded programme of work.
Reporting to the Service Manager for Care of the Elderly, you will work closely with the Care of the Elderly Administrative and Clerical team to support the administration and scheduling of day case, inpatient and outpatient activity for the Care of the Elderly Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.
The post holder will be the point of contact for all administrative and clerical issues relating to a patient's care pathway, tracking and supporting patients from referral to treatment &/or discharge.
The role will require some patient-facing activity, and you will also be expected to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work at both hospital sites for several days each week.
If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.
Person specification
Knowledge
Essential criteria
* Computer literate, with experience of using a keyboard
* Knowledge of databases, spreadsheets e.g. PAS, Excel or similar applications
* Knowledge of confidentiality and data protection principles
* Knowledge of health and safety
* Understanding of principles of equality and diversity
Desirable criteria
* Knowledge of Cardiology Service
* Understanding of medical terminology
* Knowledge of healthcare administrative systems and processes
Qualifications
Essential criteria
* Good general education with GCSE or equivalent in English at grade C or above.
Desirable criteria
* ECDL
* NVQ or working towards NVQ or equivalent
* A-Level English
Experience
Essential criteria
* Experience of using a full range of IT/Patient administration systems
Desirable criteria
* Experience working with DictateIT3, iPM, iCM, iFIT
* Experience working in a similar patient administration role in a hospital/health care setting
Skills
Essential criteria
* Knowledge & awareness of diversity and human rights as appropriate to your role
* Ability to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role,
* Ability to understand an individual's communication, physical & emotional needs; recognise their needs and preferences
* Ability to provide a customer focused service
* Knowledge of dealing with customer complaints and experience of customer care.
* The ability to prioritise tasks effectively without direct supervision
* Good attention to detail
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do notaccept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
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Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:
Telephone:
Text:
Email:
Our confidential answering service is available after 5pm.
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Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.