Location: Milton Keynes Job Type: Contract Industry: Cloud & Infrastructure Job reference: BBBH432004_1769775942 Posted: about 9 hours ago
SC Cleared First Line Service Desk Analyst
12-Month Contract - Multiple Openings - Long-Term Engagement
Location
Milton Keynes or Nottingham (office-based)
Contract Duration
02 March 2026 - 31 March 2027
Number of Roles
20 positions approved for initial release
Pay Rates
1. Umbrella (Inside IR35): £18.32 per hour
A stable, long-term contract offering consistent weekday hours within a structured Service Desk environment.
Role Overview
We are recruiting SC Cleared First Line Service Desk Analysts to support a large, secure enterprise environment for a high-profile customer.
This role forms part of a professional Service Desk function and acts as the first point of contact for IT-related incidents and service requests. The focus is on delivering a high-quality customer experience while meeting agreed SLA targets.
Although primarily a first line role, there will be opportunity for limited second line exposure, making this suitable for candidates looking to broaden their technical experience.
Working Pattern
2. Monday to Friday
3. Rotational shifts covering 08:00 - 18:00
4. Office-based role in either Milton Keynes or Nottingham
Key Responsibilities
5. Acting as the first point of contact for end users via phone, email and ticketing systems
6. Logging, categorising, prioritising and managing incidents and service requests
7. Resolving issues at first point of contact where possible
8. Escalating incidents appropriately in line with defined procedures
9. Ensuring SLA targets are consistently achieved
10. Maintaining accurate documentation and ticket updates
11. Delivering a professional, customer-focused support service at all times
12. Working as part of a small on-site team to support operational delivery
Required Skills and Experience
Essential
13. Active SC Clearance (must be held at time of application)
14. Strong communication skills and a customer-service mindset
15. Ability to work on-site in either Milton Keynes or Nottingham (and living within 20 miles)
16. Good organisational skills and the ability to follow structured processes
Desirable
17. Previous Service Desk or IT support experience
18. Basic understanding of desktop hardware, software or IT environments
19. Experience using incident management or ticketing tools
20. IT qualifications or a clear interest in developing an IT support career
Comprehensive training will be provided. Applications are welcomed from both entry?level candidates and experienced Service Desk analysts.
Candidate Profile
This contract will suit individuals who:
21. Hold current SC Clearance and are seeking a long-term IT support role
22. Want a structured, well-supported Service Desk environment
23. Are early in their IT career and looking for hands-on experience
24. Are experienced analysts seeking stability and predictable working hours
Reliability, communication skills and customer focus are key to success in this role.
Important Information
25. Candidates must live within 20 miles of Nottingham or Milton Keynes
26. Active SC Clearance is mandatory
Application Process
If you hold active SC Clearance and are available from March 2026, this is a strong opportunity to secure a 12-month contract within a secure and established IT environment.
Applications are reviewed on an ongoing basis, and early submission is strongly advised.