About the Company
Before applying for this role, please read the following information about this opportunity found below.
Excis, a leading IT outsourcing company, is seeking an IT Support Engineer to provide technical support for a globally renowned healthcare technology company – our prestigious end-client.
About Our End-Client
Our client is a pioneer in healthcare innovation, specializing in advanced medical diagnostics, imaging, and patient care solutions. Their cutting-edge technologies empower hospitals and clinicians worldwide to deliver precision medicine, improving patient outcomes on a global scale.
Key Responsibilities
* Provide on-site and remote IT support with a focus on efficiency, professionalism, and discretion.
* Install, configure, and troubleshoot hardware (laptops, mobile devices, AV systems) and software (Windows OS, MS Office, VPNs).
* Manage IMACDs (Installs, Moves, Adds, Changes, Disposals), data migrations, and device refreshes.
* Offer smart hands/eyes support for network, server, and voice infrastructure teams.
* Resolve IT tickets within SLAs, coordinate with vendors, and ensure compliance with security protocols.
* Provide on-call support (rotational basis) and assist with off-site events when required.
Qualifications
* 3+ years of hands-on IT support experience, including executive-level (C-suite) support.
* Strong expertise in Windows OS (including Windows 11), Office 365, mobile devices, and basic networking.
Required Skills
* Certifications: CompTIA A+ or Microsoft Certified Professional (MCP) preferred.
* Soft Skills: Excellent communication, problem-solving, and ability to lift 30lbs.
* Flexibility to travel to nearby sites as needed.
Preferred Skills
* Nice-to-Have: Experience with AV systems, disaster recovery, or ITIL frameworks.
Why Join Excis?
* Competitive salary.
* Opportunity to work with advanced healthcare technology and high-profile users.
* Career growth within a global IT environment.
* Supportive and collaborative team culture.
Apply Now!
If you’re an IT professional looking to grow your career while supporting life-changing healthcare solutions, submit your CV today!