Recruit4staff are representing a well-established waste management business in their search for a Customer Service Advisor to work in Wrexham
Job Details:
1. Pay: £26,000 - £26,500 (depending on experience)
2. Hours of Work: Monday to Friday 8.30 am till 5.00 pm
3. Duration: Permanent
4. Benefits: Free parking, 20 Days holiday + Bank Holidays
Job Role: The Customer Service Advisor will be responsible for handling inbound calls and emails, managing enquiries across two UK services, and delivering high-quality responses to customers and members of the public. This includes managing complaints, responding professionally in both written and verbal formats, and maintaining accurate communication records.
Essential Skills, Experience, or Qualifications:
5. Previous customer service experience
6. Experience working with customer complaints and problem solving
7. Good MS Office literacy
Advantageous Skills, Experience, or Qualifications
8. Confident communicator
9. Able to cope under pressure in a call handling environment
Commutable From: Wrexham, Chester, Denbighshire
Similar Job Titles: Retentions Advisor, Customer Service Advisor, Complaint Hander, Account Manager, Post-Sales Account Manager