Job Description
Dual Site Conference Porter ensures customer satisfaction in the conference function by providing efficient, prompt, trouble free and courteous service, set up, break down of conferences, meetings, conventions, and banquets based on event orders and guest needs. All work is carried out in line with departmental and hotel guidelines, and Novotel and Ibis Styles corporate guidelines and service concepts.
* To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest receives of the Hotel must be treated with utmost priority;
* To be aware of guests' needs at all times, to make available knowledge and resources to meet those requirements;
* To be fully conversant with all facilities and services of the Novotel London Bridge and Ibis Styles Southwark
* Maximises customer satisfaction by ensuring that the written details of all assigned meetings, conventions, and banquets are carried out properly;
* Sets up function rooms according to event orders, function sheet and/or directions from Conference Manager, keeping comfort and practicality for the guest in mind;
* Monitors lighting, temperature, maintenance and sanitation;
* Contributes to the general upkeeping of function rooms and related public areas;
* Maintains all departmental equipment, storage and work areas properly;
* Ensures proper set-up of all tables for assigned station in accordance with departmental standards;
* Inspects equipment, technical equipment, linen, silver, china and other items
* Covers breakfast/ bar shifts if required during quiet periods
Qualifications
- good organisational skills
- timekeeping
Additional Information
Why join us?
•Personal development programs
•Complimentary meals on duty and uniforms
•Worldwide travel perks
•Pension scheme
•28 days holidays including bank holidays (increasing yearly to up to 5 extra days)
Information on the processing of your personal data
The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to gdpr_uk@accorinvest.com.
We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it.
You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to gdpr_uk@accorinvest.com.
Full information on the processing of candidates' personal data is available in our Employee Privacy Policy.