Restaurant Shift / Floor Manager
Location: FK5 4HA
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible?
Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!
Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service, or coffee shops?
Tim Hortons is a part of Canada's fabric with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of new locations over the next 10 years.
We prioritize customer satisfaction and are seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career path.
To succeed as a Restaurant Shift / Floor Manager, you should be a strong leader and a positive team player, with previous experience in the restaurant and customer service sectors within fast-paced environments. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.
If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.
Key Responsibilities
As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
Customer Service
* Lead by example, prioritizing customer needs.
* Maintain a customer-focused approach in all operations.
* Accurate staff scheduling to meet customer demand.
* Support the team to ensure operational efficiency.
* Conduct regular store walks to monitor customer experience.
People
* Encourage staff to share suggestions and concerns.
* Provide feedback, set goals, and offer guidance to team members.
* Create a positive work environment, ensuring dignity and respect for all employees, free from discrimination.
* Manage performance issues in collaboration with HR.
Driving Sales
* Understand sales trends, popular products, and peak times, and adjust accordingly.
* Ensure products are correctly merchandised and adequately stocked, including marketing campaigns.
* Coach staff on upselling and suggestive selling techniques.
* Identify areas for improvement and motivate staff to focus on continuous enhancement.
Operations
* Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
* Set an example by maintaining composure under pressure.
* Manage weekly stock orders and quality checks on incoming supplies.
* Oversee maintenance schedules for equipment.
* Ensure optimal inventory levels.
* Handle opening and closing procedures.
* Maintain cleanliness, food hygiene, and overall operational standards.
* Implement health and safety protocols, reporting incidents promptly.
* Be available to work various shifts as part of the management team.
Key Requisites
* Previous experience managing restaurants.
* A flexible and disciplined approach to work.
* Experience in a food environment is advantageous but not essential.
* Ability to work independently and as part of a team.
* Good numeracy and literacy skills.
* Commitment to high standards of food hygiene and safety.
* Experience handling customer complaints.
* Adherence to health and safety procedures.
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