Overview
Lead discovery, shape requirements, and drive digital change that strengthens NHS services for staff and improves outcomes for patients. This role is central to how we understand problems and shape the right solutions across our services. You’ll work with clinical and operational colleagues to uncover how things work today, map processes and identify opportunities to improve how our digital services support care. You’ll take the lead in bringing structure to complex situations – turning insight into clear, actionable requirements and guiding delivery teams so improvements translate into real‑world impact and better patient outcomes. Strong facilitation and communication skills are essential. You’ll run workshops, challenge assumptions, create clarity where it’s missing and ensure solutions are well‑defined, user‑centred and embedded effectively into practice.
Responsibilities
* Lead requirements gathering activities, analyse and document business processes, and ensure requirements are clearly defined, validated, and communicated to support successful solution design and implementation.
* Facilitate workshops, undertake business process modelling, support option appraisals and impact assessments, and help translate operational needs into deliverable change requirements.
* Build consensus, manage expectations, and support the adoption of new processes and ways of working across services.
* Coordinate delivery activity, maintain documentation and governance artefacts, and act as a key link between operational teams and technical teams throughout the full project lifecycle.
* Support the delivery of organisational change initiatives by working with stakeholders to understand current processes, define business needs, and identify opportunities for improvement.
* Transform analytical findings into clear, data‑driven actions and strategic recommendations that guide decision‑making and service improvements.
* Interrogate and interpret qualitative and quantitative data such as service performance and patient outcomes, identify trends, inefficiencies and opportunities, and assess data quality to avoid misinterpretation.
* Make the complex simple – distil, theme, summarise and adapt information so that it is tailored to individual stakeholder groups. Use creative methods and techniques to engage and present, relaying information, insights and key messages in everyday language.
* Model a collaborative, influential and flexible style of working, pre‑empting and planning for potential challenging conversations and reactions.
* Draw on wider fields such as Change Management, Continuous Improvement, Improvement Science, Research and Innovation to supplement and broaden knowledge and practice.
* Meet travel and flexible working requirements – ability to travel between sites and areas, work remotely or from hot desk facilities at different sites, and adapt to a dynamic and fast‑paced team with competing priorities.
Safeguarding
Safeguarding people responsibility: safeguarding children and adults at risk of abuse or neglect is a collective responsibility. There is an expectation that all staff develop and maintain their role‑relevant safeguarding people competencies and comply with local safeguarding partnerships practice. Alongside this employee who are registrants are reminded of their professional duty of care. Safeguarding means protecting a citizen’s health, wellbeing, and human rights; enabling them to live free from harm, abuse, and neglect. It is an integral part of providing high‑quality health care.
Protection of vulnerable groups
1. Children and young people
2. Adults at risk, such as those receiving care in their own home, people with physical, sensory, and mental impairments, and those with learning disabilities.
General
* The post holder will abide by the Cambridgeshire Community Services NHS Trust Workforce Diversity and Inclusion Policy.
* Adhere to the code of conduct on confidentiality and all Trust policies and procedures.
* Maintain a safe and healthy environment for patients, visitors, and staff.
* Adapt to other duties that may be required from time to time and the changes and developments within the Trust.
* Subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and required to provide Disclosure of Barring Service checks.
* Committed to fair treatment of staff, potential staff or users in line with the equal opportunities policy and policy statement on recruitment of ex‑offenders.
Closing Date
This advert closes on Monday 25 May 2026.
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