Senior Customer Success Specialist, Connect Specialty Sales
Job ID: 10402693 | AWS EMEA SARL (UK Branch)
This role is part of the AWS Specialist and Partner Organization (ASP). Specialists lead the end‑to‑end go‑to‑market strategy for their technology domains, providing business and technical expertise to help customers succeed. As a Connect Customer Success Specialist, you will act as a strategic advisor, helping customers innovate and optimize their contact center through AWS Connect.
Key Responsibilities
* Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise‑wide adoption of Connect.
* Deliver compelling presentations, product demos, sample solutions, programs, and events to enable customer success.
* Build customer skills and proficiency with Connect.
* Engage with C‑level stakeholders to understand the value proposition of Connect and uncover new business value.
* Develop account plans with field teams.
* Meet annual revenue targets through increased adoption of Connect.
* Work with partners and ISVs to extend reach and drive adoption of AWS solutions.
Day in the Life
The Amazon Connect Customer Success Specialist will coordinate a matrix environment with partner community, Professional Services, AWS account teams, and Connect service team members to drive customer success. Responsibilities include running service plays, managing customer engagements to drive adoption of migrating services, partnering with the community to scale and align services for optimization and retention, and uncovering cases that align to Connect’s unique business value to share with AWS Marketing.
Basic Qualifications
* 5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
* 2+ years of customer‑facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies.
* Experience leading technical and non‑technical transformation project teams with a proven ability to work across broader functional teams.
* 3+ years with Amazon Connect or contact/call center technology experience.
Preferred Qualifications
* PMP certification, or SCRUM/Agile, SAFe certification.
* Experience implementing cloud services—including migrations and modernization projects or similar.
* Bachelor’s degree in science, technology, engineering, math, business or equivalent.
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