Overview
Duty Manager role at LGH Hotels Management Ltd with responsibilities for overseeing operations of a building hosting key stakeholders and multi-agencies. Located at Crowne Plaza London Heathrow.
What You'll Do
* Oversee Operations: Manage cleaning, maintenance, security, and catering (where applicable), ensuring all SLAs and KPIs are met.
* Ensure Safety: Conduct fire and security walk rounds, promptly addressing and logging any issues.
* Be the Point of Contact: Act as the main point of contact for key stakeholders and multi-agencies, maintaining clear and regular communication via email, mail, and telephone.
* Health & Safety: Perform general health and safety duties, including risk assessments and compliance with statutory and non-statutory site requirements.
* Security Awareness: Maintain a high level of security awareness and knowledge of emergency evacuation procedures.
Why Join Us?
Be part of a team dedicated to maintaining excellence and ensuring the smooth operation of our building. If youre ready to lead with expertise and make a difference, we want to hear from you!
Benefits
* Employee discounts on bedroom rates across the LGH hotel portfolio.
* Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
* Shopping discounts across groceries, fashion, travel, utilities, days out, and holidays.
* Eye care
* Free legal & money advice
* Counseling sessions
* Hospital & death benefit plans
* Cycle to work scheme
* Wellbeing tips and support fitness videos
* Wellbeing podcasts and tv
* Breathing exercises
* 24/7 advice and support line
* Team reward & recognition
* Free meals on duty
* Free parking
Ideal Candidate
* Facilities management experience would be desirable.
* Accurate, diligent, self-motivated, focused, and reliable.
* The ability to multi-task effectively and prioritise workload.
* A collaborative working spirit that enhances and builds effective working relationships both internally and externally.
* Ability to work under pressure.
* Possess a communication style that allows positive and open dialogue with users and multi-agencies.
* Motivate and lead a small team during the shift.
Hotel
The Crowne Plaza London Heathrow hotel has 465 bedrooms and is located off the M4 Motorway, a 5-minute drive from Heathrow Airport.
About Us
Looking for an exciting career in the hospitality industry? LGH Hotels Management has a growing portfolio of 42 hotels across the UK, including brands such as Crowne Plaza, Holiday Inn, and Best Western, located in prime locations. We are shaping the future of the UK hospitality industry.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Hospitality
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