To provide high-quality onsite technical support across Medinets operational environment. The EUC & Onsite Support Engineer will deliver hands‑on support for end‑user devices, infrastructure components, and datacentre activities while ensuring continuity of IT services for clinicians, administrators, and operational teams.
Responsibilities
* Serve as the primary onsite point of contact (POC) for technical support.
* Provide 1st/2nd line support for users via phone, email, and ticketing system.
* Diagnose and resolve issues related to Windows OS, Microsoft 365, applications, printers, and peripherals.
* Provision, configure, and deploy laptops, desktops, mobile devices, and accessories.
* Support onboarding/offboarding including account creation, permissions, and licences.
* Support remote and field users, including troubleshooting VDI and VPN services.
* Maintain accurate documentation, incident records, and asset information.
* Deliver hands‑on support for device builds, imaging, and testing (Autopilot, MDT, MDM).
* Support Intune/Azure‑based device and application management.
* Provide break/fix support for Windows and macOS devices.
* Support BitLocker or equivalent encryption technologies including key recovery.
* Assist with installation and troubleshooting of enterprise applications.
* Support rollouts for hardware refresh, new site enablement, or clinical expansion.
* Liaise with third‑party vendors for EUC, printers, infrastructure, and telecoms.
* Ensure compliance with IT policies, cybersecurity controls, and data protection standards.
* Support inventory and asset lifecycle management.
* Participate in IT projects, system upgrades, and business change initiatives.
* Escalate complex issues to 2nd/3rd line teams or external vendors as appropriate.
* Contribute to the creation of SOPs, technical documentation, and best practice guides.
Qualifications
* Proven experience in EUC, Desktop Support, or IT Support Technician roles.
* Strong knowledge of Microsoft Windows 10/11, Microsoft 365, and standard enterprise applications.
* Hands‑on experience with device builds, imaging, and MDM platforms (Intune preferred).
* Ability to diagnose and resolve hardware, software, and connectivity issues.
* Basic networking knowledge (LAN/WAN, DNS, DHCP, TCP/IP, Wi‑Fi, VPN).
* Experience with Active Directory user and device management.
* Strong communication and customer service skills.
* Ability to work independently onsite and manage multiple priorities.
* Familiarity with IT service management tools.
Desirable Skills
* CompTIA A+ / Network+ / ITIL Foundation or equivalent.
* Experience with Azure AD, Exchange Online, and cloud‑based tools.
* Experience working in a regulated environment (healthcare, public sector, finance).
* Exposure to SCCM/ConfigMgr deployment or automated OS build processes.
* Basic understanding of Palo Alto firewalls and network security concepts.
Key Attributes
* Calm, professional, and resilient under pressure.
* Strong attention to detail with a process‑driven approach.
* Excellent stakeholder and vendor management skills.
* Adaptable and willing to learn emerging technologies.
* Discreet and trustworthy when handling sensitive or confidential information.
Medinet Group is a dynamic healthcare organisation delivering high‑quality clinical services across the UK. Through close collaboration across our integrated businesses (Medinet and HealthHarmonie), we support NHS and healthcare partners to improve patient care, reduce waiting times, and deliver innovative community‑based healthcare solutions. As we continue to expand into new clinical specialties and international markets, we offer significant opportunities for professional development and career growth.
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