Account Manager / Customer Success Manager – Insurance TechnologyLocation: London (Hybrid)Salary: £65,000Type: Permanent | Interviews happening nowLHH is working with a fast-growing provider of software solutions to the insurance market, supporting clients across the London Market and delegated authority space. We're looking for a strategic, relationship-driven Account Manager to join their Customer Success team.About the RoleAs a key member of the Customer Success function, you’ll be responsible for managing long-term client relationships, ensuring high engagement and satisfaction, and driving commercial growth through renewals and upsells. You’ll act as a trusted advisor to clients, helping them maximise value from the platform and services.Key ResponsibilitiesLead client meetings, including monthly 1:1s and quarterly business reviewsDeliver tailored product demos and support onboarding and trainingMonitor client engagement and adoption, identifying opportunities for optimisationCollaborate with internal teams to ensure smooth delivery and issue resolutionCapture and relay client feedback to influence product roadmapMaintain accurate records and account plans in CRM (HubSpot)Represent the brand at user groups and industry sessionsWhat We’re Looking ForExperience in the insurance industry or in businesses that sell into the insurance sectorStrong background in customer success, account management, or client servicesExcellent communication and relationship-building skillsExperience with CRM systems (HubSpot or similar)Confident presenting and facilitating client workshops or demosHighly organised, proactive, and commercially awareThis is a fantastic opportunity to join a collaborative, forward-thinking team in a business that’s making a real impact in the insurance tech space.