Closing Date: Monday 30th June 2025 Job Title : Support Relations Lead Reports to: Head of Fundraising and Communications Salary: SO1 – Point 29 - 31 (£29,090 - £31,014 per annum, pro rata) Hours of work: Full time Permanent Contract at 37.5 hours per week Key Responsibilities: Database Management: You will manage and oversee our CRM, ensuring data accuracy, compliance, and efficiency. Donor Data & Insights: You will ensure we maintain clean, well-structured donor records, producing reports as requested by the fundraising team and insights to support our fundraising strategy Donation Processing: Manage the accurate recording and reconciliation of donations across multiple income streams, including online, offline, regular giving, and events. Gift Aid Management: Ensure Gift Aid claims are processed accurately and in line with HMRC regulations. Donor Stewardship: Support fundraising teams in implementing thank-you processes, ensuring timely and personalised donor acknowledgments. CRM Support & Training: Provide guidance and training to the team on best practices for data entry, reporting, and system functionality. System Integration & Development: Work with the wider St Basils team to optimise the use of our CRM and explore integrations with other platforms, if appropriate. Team management: you will lead a small team in ensuring they are fully supported to deliver the key aspects of this important strategic area Work with the Head of Fundraising and Communication to make sure that all our fundraising activities are GDPR compliant. Essential Role Experience Experience of managing charity data Experience of processing donations, Gift Aid, and thank-you acknowledgments. Experience in training and supporting teams in CRM best practice Essential Qualification Proven experience or working with charity CRMs (Beacon and/or Raisers Edge)