Job Overview
Join one of the biggest names in men’s fashion in the UK as a First Line IT Support Analyst providing IT support, service desk and helpdesk technical support across hardware, software, and network systems in a fast‑paced environment.
We have a fantastic new job opportunity for a First Line IT Support Analyst to join a growing organisation with a strong focus on in‑house IT support and technology services. Working as a First Line IT Support Analyst you will deliver service desk and helpdesk support, troubleshoot hardware, software and network issues while ensuring excellent user support across the business. As a First Line IT Support Analyst you will support IT infrastructure, manage user accounts and contribute to system improvements within a fast‑paced and collaborative environment. This role is ideal for someone passionate about IT support, technical troubleshooting and providing high‑quality service desk solutions.
Job Details
SALARY: Competitive depending on skills and experience + benefits
LOCATION: Scarborough, North Yorkshire (Close to A64, Seamer Train Station and free parking onsite)
JOB TYPE: Full‑Time, Permanent
WORKING HOURS: Monday to Friday 09:00 – 17:30
Duties
* Provide IT Support: Deliver first line technical support via service desk and ticketing systems
* Troubleshoot Issues: Diagnose hardware, software and network problems efficiently
* Manage User Accounts: Administer Active Directory, permissions and account setups
* Maintain Systems: Support ongoing maintenance of IT infrastructure and secure environments
* Configure Devices: Set up user devices, systems and access requirements
* Document Solutions: Create technical documentation for fixes, processes and procedures
* Support Internal Systems: Assist with storage access and system administration tasks
* Ensure Security Compliance: Follow best practice in IT security and data protection
Candidate Requirements
* IT Support Experience: Previous experience in IT support, service desk or helpdesk environments
* Operating Systems Knowledge: Experience with Windows and Mac OS; Linux advantageous
* Technical Troubleshooting: Proven ability to diagnose and resolve technical issues
* Networking Fundamentals: Understanding of basic networking and infrastructure
* Microsoft Technologies: Experience with Microsoft Server, Active Directory and Group Policy
* Security Awareness: Knowledge of modern cybersecurity and secure IT practices
* Communication Skills: Strong interpersonal skills to support users effectively
* Organisation Skills: Ability to prioritise and manage workload in a fast‑paced setting
* Proactive Approach: Positive, solution‑focused mindset with attention to detail
* Driving Requirement: Full UK driving licence and access to own transport
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