Title: Customer Service Administrator (2-3 month contract)
Location: Chelmsford
Salary: £15.20 P/h
Days/ Hour of work: Monday - Friday 09:00 - 17:00
The company
A professional organisation based in Chelmsford are looking for a proactive and organised Customer Service Administrator to support their team on a 2-3 month contract basis. You will need to have a strong background working in customer service s and will need to be able to hit the ground running. You will need to have strong grammatical skills, high attention to detail and to be a great communicator. They are looking for someone confident, proactive, organised and engaging.
Benefits
1. Free on-site parking
2. Bright modern offices
3. Training provided
4. Learning and development scheme
5. Healthcare and mental health program
6. Generous pension scheme
7. Cycle to work
8. Employee shopping discount
9. Discounted gym membership
10. 25 days holiday + bank holidays
11. Christmas shutdown
12. Buy and sell holiday
13. Life assurance
Duties
14. Deliver high-quality customer support across multiple communication channels, aiming to resolve queries at first contact.
15. Work within established company procedures to meet changing customer expectations, offering feedback for improvements when appropriate.
16. Uphold the business's policies and procedures with a consistently professional approach.
17. Tackle tasks with a logical and impartial mindset to support effective resolution.
18. Apply workflows correctly to ensure a smooth and consistent customer experience.
19. Identify, record, and arrange repairs accurately, escalating issues when required.
20. Maintain precise records of customer information to track the full customer journey.
21. Spot opportunities to improve processes and contribute to shared knowledge that supports quicker resolutions and reduces referrals.
22. Support team goals and performance metrics through active contribution.
23. Show empathy and understanding in customer interactions, respecting individual differences.
24. Stay calm and professional when dealing with high-pressure situations.
25. Handle complaints and dissatisfaction promptly, escalating only when necessary.
26. Encourage the use of business's digital services to promote self-service options.
27. Use available systems, tools, and expert advice to resolve queries efficiently.
28. Provide coaching to colleagues, carry out outbound customer engagement, and stay informed about industry developments.
29. Carry out any other duties relevant to the role as directed by your manager.
The ideal candidate
30. You'll have significant experience of working in a customer service position
31. You have good communication skills
32. You have an ability to work individually and as part of a team
33. You have strong attention to detail
34. You have a good knowledge of MS packages
35. You have a proactive mindset
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