As a Lead Worker, you will provide early, targeted, and flexible support to individuals and families across Telford and Wrekin. You will work with young people aged 16-54 and older individuals aged 55+, supporting them to maintain their tenancies, achieve financial independence, and improve their health and well-being. This role focuses on homelessness prevention, tenancy sustainment, and promoting independent living.
What you'll be doing
* Conduct comprehensive assessments of customers' housing, financial, health, and social support needs.
* Develop personalised, outcome-focused support plans tailored to individual strengths and goals.
* Collaborate with multi-agency partners to deliver coordinated and holistic support services.
* Provide practical assistance with budgeting, debt management, and accessing welfare benefits.
* Support customers in connecting with community services, reducing isolation, and fostering social inclusion.
* Uphold safeguarding standards, ensuring the health and safety of vulnerable individuals.
* Maintain accurate records, ensuring compliance with Key Performance Indicators (KPIs).
All applicants must provide right to work documentation at interview stage, such as a valid passport.
As an organisation we do not offer visa sponsorships. Only applicants with existing right to work in the UK will be considered.
Qualifications
* A motivated and compassionate individual, driven to make a positive impact on the lives of vulnerable people.
* Ability to work autonomously and as part of a team, demonstrating accountability and professional integrity.
* Strong communication and advocacy skills, with experience working collaboratively with external agencies.
* Proficient in IT systems and record-keeping, ensuring accurate documentation of customer support.
* Knowledge of housing-related support, financial management, and safeguarding practices.
* Flexibility and adaptability in supporting a diverse caseload across multiple locations.
* A commitment to continuous professional development.
Benefits
* 34 days annual leave, plus the option to purchase up to 5 additional days
* A day off for your birthday
* 4 days off when you move home
* Life assurance (3 x salary)
* Employee Assistance programme & wellbeing programme
* Flexible Working options
* Learning & Development opportunities
Company Overview
Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.
The Group consists of:
* Trident Housing – provides landlord services for the Group in respect of housing management and maintenance.
* Trident Reach – a registered care and support charity delivering trauma informed care and support services.
Equality, Diversity & Inclusion
We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.
Disability Confident Committed Employer
* Ensure our recruitment process is inclusive and accessible.
* Communicate and promote vacancies.
* Offer an interview to disabled people.
* Anticipate and provide reasonable adjustments as required.
* Support any existing employee who acquires a disability or long term health condition, enabling them to stay in work.
* At least one activity that will make a difference for disabled people.
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