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Fast-growing energy business based in the Bury area requires a Service Delivery Coordinator. This is a role within the Customer Service team, created due to business growth.
The primary function of this role is managing all account queries with a customer-centric approach. The company's strength lies in the quality of service, reflected in the knowledge and enthusiasm of their staff.
Responsibilities
1. Act as the primary point of contact for key accounts.
2. Manage and resolve a wide range of account queries.
3. Continuously develop the service offering to key accounts.
4. Communicate billing issues to the billing team and vice versa.
5. Be the primary contact for rollout programs, reporting challenges and performance.
6. Ensure completeness and accuracy of half-hourly data sent to managing agents, and communicate issues.
7. Support the launch of new products/services through effective communication.
8. Support back-office in providing aftersales support and customer care.
9. Provide standard and ad hoc reports.
Desired Personal Attributes
* Excellent organisational skills.
* Self-motivated.
* Excellent verbal and written communication skills.
* Good arithmetic skills.
* Proficient in Excel and Outlook.
* Attention to detail.
* Team player and able to work independently.
This role offers an excellent package, development opportunities, a bonus, and career progression within a growing business.
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
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