Job Introduction
Make a real difference to patient care – before it even begins. We’re looking for a highly organised and personable Ward Administrator to be the welcoming first point of contact across BSW (Bath & North East Somerset, Swindon and Wiltshire) Community Hospitals. In this vital role you’ll help ensure patients experience a smooth, well‑coordinated journey from admission through to discharge. You will deliver a professional and efficient service to patients, members of the public, colleagues and external professionals via telephone, e‑mail and post. Working closely with the nursing and multidisciplinary teams, you’ll provide comprehensive administrative support that keeps the ward running efficiently, freeing up clinicians to focus on delivering outstanding patient care.
Base
The role is based at Mulberry Ward at Chippenham Community Hospital and is a part‑time position, working 18.75 hours per week.
What You’ll Be Doing
* Manage a wide range of clerical and administrative tasks to support day‑to‑day ward operations.
* Support care coordination, helping to ensure a smooth patient journey from admission to discharge.
* Maintain accurate and up‑to‑date patient records throughout the pathway.
* Handle sensitive and confidential information with the highest level of professionalism at all times.
* Deliver clear and effective communication with patients, colleagues and external stakeholders.
* Work proactively as part of a multidisciplinary team in a fast‑paced environment.
* Build strong working relationships through confidence, empathy and a respectful approach.
* Manage complex or sensitive situations with discretion and professionalism.
Package Description
* A salary of £25,500 – £27,098 FTE with access to our group pension.
* Free tea, coffee and milk at your base location.
* Membership of My Reward Hub, giving access to discounts on everyday purchases and to cashback and voucher offers.
* Access to wages as you earn them to help cover emergencies and avoid overdraft fees.
* Online and face‑to‑face help with mental and physical wellbeing, legal, debt, life‑management, career coaching and counselling.
* Access to eLearning, bespoke career pathways and continuing professional development.
* An open, just culture encouraging ideas to deliver our purpose: changing lives through transforming health and care – backed by at least £100 000 of ring‑fenced innovation funding each year.
Essential
* Previous administration experience, ideally within a busy or customer‑facing environment.
* Experience using IT systems with confidence and accuracy.
* Strong computer literacy, including Microsoft Office (Outlook, Word, Excel).
* Excellent keyboard and data‑entry skills with a high level of accuracy.
* Effective communication and interpersonal skills, engaging clearly with colleagues and service users verbally and in writing.
* Ability to handle information with discretion, sensitivity and strict confidentiality.
* Strong organisational and planning skills, prioritising workload and meeting deadlines in a fast‑paced environment.
* Proven ability to work effectively as part of a team.
Desirable
* NVQ Level 2 in Administration and/or Customer Services.
* Previous experience within health or social‑care settings.
* Basic understanding of medical terminology.
* Familiarity with clinical systems or healthcare databases.
Benefits & Culture
* Free tea, coffee and milk at your base location.
* Membership of My Reward Hub and additional rewards and benefits.
* Access to wages as you earn them and other financial support.
* Psychological and physical wellbeing support.
* Learning and development opportunities.
* Supportive and inclusive culture that encourages idea sharing and continuous improvement.
Equal Opportunity
We are committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We are a Disability Confident company and provide facilities, work‑environment adjustments and technical solutions to be inclusive of everyone.
Privacy & Data Protection
By applying for this job we will process and hold information about you. For more information about how we use your data, see our privacy policy.
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