Helpdesk Operative – Tunbridge Wells Hospital (Mitie)Location: Tunbridge Wells HospitalEmployer: MitieContract Type: Full-timeAbout the roleWe are looking for a dedicated Helpdesk Operative to join our team at Tunbridge Wells Hospital. This is a night shift position working on a 4-on, 4-off shift pattern, providing essential support across multiple contracts. You will play a key role in ensuring smooth operations during out-of-hours periods.Key ResponsibilitiesAnswer incoming calls and emails related to reactive breakdowns and service requests.Log jobs accurately into the helpdesk software and assign them to the appropriate resource.Coordinate across multiple contracts, ensuring timely and efficient service delivery.Book subcontractor visitors onto the site and manage access requirements.Monitor SLAs and KPIs, ensuring compliance and escalating issues where necessary.Provide excellent customer service to internal teams and external stakeholders.What We're Looking ForStrong communication skills, both verbal and written.Ability to multitask and work under pressure in a fast-paced environment.Good IT skills and experience with helpdesk or CAFM systems (desirable).A proactive, problem-solving attitude with attention to detail.Previous experience in a helpdesk or administrative role is advantageous.