Customer Service Administrator £26,920 - £28,070 Total Reward package Location Base: Huddersfield Geographical Remit: UK Benefits: Basic Salary: £24,850 to £26,000 Shift Allowance: £1,000 Attendance Bonus: £1,070 per annum (Paid Quarterly) 10 days holiday raising with length of service Company Pension Scheme with 6% Employer contributions after 12 months service Life Insurance of 2 x Basic Salary Company Sick Pay Free Parking BP Fuel Card Cycle to Work Scheme Vodafone and Local Gym Discounts Employee Assistance Programe Training & Development Annual Pay Reviews Key Duties & Responsibilities: Our Customer Service Administrators play a key role in our client interface and our ideal candidate will have experience of delivering an excellent level of customer service and will have an administrative background to be able to offer support to our planning and dispatch teams. This will require being able to navigate our planning system and customer relationship management systems to find information and provide prompt responses to clients queries which will include the investigation and resolution of complaints. You will be required to interact with senior managers as well as with over 1,800 customer sites. You will be confident in responding to telephone, email, and SMS queries, fully documenting how these were resolved, and ensuring that all communications are handled accurately, professionally, and in a timely manner. The role will involve receiving and inputting information into our planning system, reconciling products loaded vs. products delivered and investigating discrepancies. This is an exciting opportunity for someone looking to gain or build on experience in the logistics industry, particular for those interested in working in the customer service and planning functions. Hours of work: Approximately 37.5 hours per week that covers days, and weekends; 4 on 4 off rota comprising of 2 early shifts (05:30 16:30) and 2 late shifts (10:00 21:00) Our Ideal Candidate will: Have a confident and friendly telephone manner and be able to liaise with people at all levels of our organisation, as well as directly with customers. Demonstrate a high level of attention to detail and organisational skills. Be a team player who is able to work to individual and shared deadlines. Be proficient in IT, particularly Microsoft Office - Outlook and Excel. Have the ability to work a shift pattern that covers mornings, evenings, and weekends. Be flexible in their working hours, and have the ability to cover shifts when required. Have strong communication and interpersonal skills, and the ability to build effective working relationships. Live within a commutable distance Have experience of working in a fast-paced customer service/call centre environment. Have working knowledge of UK geography (desired but not essential) Have working knowledge of WinDMS (desired but not essential) Have an understanding of Drivers Hours Regulations (desired but not essential) Be CPC qualified, or hold other transport industry qualifications (desired but not essential) Have experience working in the transport industry (desired but not essential) If you feel you have the necessary skills and qualifications for this role, please apply now. ADZN1_UKTJ