Job Description:
Practice Manager
Cromwell Hospital, Kensington, SW5 0TU
Full time (37.5 hours)
Permanent
Competitive Salary
We make health happen
As Practice Manager at Cromwell Hospital, you’ll play a vital role in making this happen by ensuring the smooth, efficient and high‑quality day-to-day running of a prestigious private medical practice.
This is a permanent role where you’ll work closely with Consultants, patients and hospital teams to deliver a seamless, professional and patient-centred service. You’ll be a key leader within the practice, promoting Bupa values and contributing to a world-class hospital culture.
How you’ll help us make health happen
You’ll be responsible for overseeing daily practice operations while delivering exceptional service to both Consultants and patients. Key responsibilities include:
1. Managing the day-to-day operations of the practice to ensure safe, efficient and effective service delivery
2. Supporting Lead Consultants and their colleagues, including diary management, patient scheduling and coordination of clinics
3. Line managing the Assistant Practice Manager and any Medical Secretaries within the practice
4. Implementing, maintaining and optimising practice management systems (e.g. Semble, Carebit), including developing and documenting processes
5. Coordinating clinics across Cromwell Hospital and additional outpatient and diagnostic locations across London
6. Acting as a key point of contact between Consultants and the hospital, resolving issues proactively and professionally
7. Overseeing patient administration, medical correspondence, record management and data quality across practice and hospital systems
8. Ensuring a welcoming, professional experience for patients by actively meeting and greeting visitors and handling queries and complaints
9. Liaising effectively with internal departments including theatres, reservations, radiology, pathology, finance and outpatient services
10. Identifying opportunities for service improvement, growth and efficiency and feeding back to Consultants and hospital leadership
11. Ensuring compliance with hospital policies in relation to health & safety, infection prevention, confidentiality and data protection
Key Skills / Qualifications
Desirable:
12. Extensive experience as a Practice Manager within a private medical practice
13. Strong operational and people management skills
14. Excellent organisation, time management and diary management capabilities
15. Confident communicator with strong interpersonal and stakeholder management skills
16. Competent use of IT systems, including Microsoft Office and practice management software
17. Ability to work calmly under pressure and manage competing priorities
Desirable:
18. Experience working within an orthopaedic or secondary care environment
19. Project management or service improvement experience
20. Relevant qualifications in practice management, healthcare administration or leadership
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
21. Payment of professional registration fees
22. Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
23. Bupa health insurance as a benefit in kind
24. An enhanced pension plan and life insurance
25. Onsite gyms or local discounts where no onsite gym available
26. Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full time
Job Area:
Clinical Services
Locations:
Cromwell Hospital London