Sales Administrator - FMCG - Order processing & customer support (Retail and Individual clients) - £32k to £40k - Central N London
An award winning FMCG company, that produces hot beverages, is looking for a customer orientated Sales Administrator to join its small friendly team. The Sales Administrator plays a key role in supporting commercial operations across both Out-of-Home (OOH) and Retail channels. This role ensures accurate management of product and customer data, smooth onboarding of new products and customers, efficient order processing, and effective coordination of customer portals, compliance information and product complaints. The role is central to delivering an excellent customer experience, enabling the commercial team to work efficiently, and maintaining the high standards associated with the company and brand.
SALARY ETC:
* £32k to £40k, depending on experience.
* Office based, with option of working 1-day from home per week after probation.
* Monday to Friday, with working hours of either 8am to 4:15pm, or 9am to 5:15pm.
* Central North London
* Permanent, full-time.
REQUIREMENTS:
* Experience in sales support, customer service, order processing or/and commercial administration, within FMCG.
* Excellent people skills and customer service.
* Strong organisational skills and the ability to manage multiple priorities.
* High level of accuracy and attention to detail, particularly when working with data.
* Confident user of Excel and business systems ERP.
* Strong communication skills and the ability to work collaboratively across departments.
* Comfortable interacting with digital customer platforms and portals.
* Experience in a similar role, across both Out of Home and Retail channels would be ideal.
* Previous exposure to product complaints management or quality/technical processes.
* Experience with compliance documentation such as product specifications or sustainability data beneficial.
DUTIES TO INCLUDE:
* Process customer orders accurately and efficiently, ensuring correct pricing, delivery details, etc.
* Work with supply chain and logistics teams to support order fulfilment and proactively resolve issues.
* Maintain order trackers, back-order information and customer communication where needed.
* Provide professional first-line customer service for day-to-day order-related queries.
* Maintain and update product portfolios for both OOH and Retail channels.
* Manage new customer and product setup processes, ensuring accuracy of all master data.
* Collaborate with finance, supply chain and technical colleagues to ensure correct pricing and product configuration in internal systems.
* Update and maintain customer portals.
* Act as the first point of contact for customer product complaints across all channels.
* Assist with gathering and submitting technical and compliance documentation including EUDR, packaging information, allergens and sustainability data.
* Provide administrative support to OOH and Retail teams.
* Maintain accurate product, pricing and customer data across, ERP and other internal systems