We are seeking a dedicated and highly organised Housing Allocations Officer to manage and maintain the Council’s Housing Register and support the allocation of social housing in accordance with the Council’s Allocations Policy and relevant housing legislation. You will play a key role in assessing housing applications, determining eligibility, and ensuring that homes are allocated fairly and transparently to those in housing need.
Key Responsibilities
Assess and process applications to join the Housing Register in line with legislation and the Council’s Allocations Policy.
Determine eligibility, priority banding, and bedroom entitlement.
Verify documentation and investigate housing circumstances, including medical, welfare, and overcrowding cases.
Provide clear housing advice and information to applicants regarding their housing options.
Maintain accurate records and ensure all casework is completed within service deadlines.
Work closely with homelessness, lettings, and tenancy teams to ensure effective allocation of properties.
Respond to enquiries, review requests, and complaints in a professional and timely manner.
Participate in the advertising and allocation of properties through the Choice Based Lettings system.
Ensure compliance with relevant legislation including Housing Act, Homelessness Reduction Act, and data protection requirements.
Essential Requirements
Experience working in housing allocations, housing register, or a similar housing role.
Knowledge of housing legislation and allocations policies.
Experience assessing applications and determining housing priority.
Ability to interpret policy and legislation to make evidence-based decisions.
Strong administrative and IT skills.
Excellent communication and customer service skills.
Ability to manage a busy caseload and work to deadlines.If you have the relevant skills then please apply today