About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem designed to empower brands without limits. Our global end‑to‑end tech platform includes THG Commerce, THG Studios and THG Fulfilment, and serves recognised brands such as Coca‑Cola, Nestle, Elemis, Homebase and Procter & Gamble.
About THG Fulfil
THG Fulfil delivers warehousing, fulfilment and courier management services for e‑commerce businesses. It supports brands with cost‑effective solutions and global customer reach, focusing on automation, proprietary software and quality customer experience.
About the Role
The Head of Regulatory Compliance & Quality is the senior authority on global product compliance, product safety and quality assurance across all product categories. Operating at the intersection of Legal, Fulfilment, Commercial and Operational teams, the role provides strategic leadership to protect legal, commercial and reputational interests while enabling compliant, scalable, commercially viable growth.
Key Responsibilities
Strategic Leadership & Governance
* Define and lead THG Ingenuity’s global Regulatory Compliance & Quality strategy across all categories.
* Establish a unified compliance governance model within Legal, aligning with Fulfilment operations.
* Advises executive leadership on regulatory risk, market access, product safety and quality strategy.
* Ensure audit readiness for MHRA, BRC, GMP/GDP, ISO, customer audits and regulatory inspections.
Regulatory Compliance Oversight
* Oversee compliance across UK, EU, US and APAC, covering food law, cosmetics regulations, REACH/CLP, electrical safety, toy/textile standards, packaging & EPR, import/export requirements and marketplace obligations.
* Serve as WDA(H) Licence Holder and GDP Responsible Person, ensuring compliance with MHRA expectations for medicinal categories.
* Sign off on technical files, PIFs, safety assessments, labels, claims, test protocols, certifications and risk assessments.
* Provide clear interpretation and pragmatic application of regulatory requirements to internal teams and clients.
Responsible Person Capability
* Act as the named Responsible Person on the WDA, accountable for GDP compliance, MHRA liaison and quality integrity of medicinal products at the Manchester site.
* Provide expert oversight of the pharmaceutical supply chain, quality systems and regulatory requirements, with authority to make critical decisions safeguarding patient safety and product quality.
Product Quality & Operational Excellence
* Lead development and continuous improvement of the QMS across fulfilment centres and Ingenuity operations.
* Oversee product testing programmes, quality standards, inbound/outbound processes and operational product‑handling expectations.
* Drive a culture of product quality, operational accuracy and risk awareness across fulfilment networks.
* Maintain executive alignment with the COO and provide regular reporting on partnership performance, pipeline and strategic impact.
Supplier & Manufacturing Compliance
* Lead supplier assurance programmes across all product categories, including audits, onboarding, technical reviews and ongoing compliance monitoring.
* Ensure full alignment of manufacturing partners, laboratories and suppliers with THG’s compliance and quality standards.
* Oversee corrective actions, escalations and performance improvement initiatives.
Governance, Risk, Incident & Crisis Management
* Own THG’s product safety and compliance risk frameworks, including enterprise‑level risk registers.
* Lead investigations, recalls, withdrawals, incident reporting, CAPAs and interface with regulators where required.
* Provide risk‑based decision‑making balancing regulatory obligations with commercial implications.
Commercial, Client & Tender Leadership
* Act as the senior compliance and quality contact for major B2B clients, Ingenuity brands and regulated industry partners.
* Lead regulatory and technical inputs into public sector tenders, global brand RFPs/RFQs and regulated‑category bids.
* Educate clients on THG’s compliance capability, support onboarding of complex categories and guide feasibility decisions.
* Partner with Legal, Commercial and Client teams to negotiate compliance clauses, product safety responsibilities and quality SLAs.
Team Leadership & Development
* Build and develop a multidisciplinary Regulatory, Quality & Compliance team spanning consumer goods, food, pharmaceuticals, beauty, electricals and general merchandise.
* Create a culture of cross‑functional collaboration, practical problem solving and commercially aware compliance delivery.
* Oversee prioritisation, resource planning and continuous improvement of compliance workflows.
Cultural Requirements & Ways of Working
* Operate with a commercial mindset, enabling growth while ensuring regulatory defensibility and product safety.
* Promote a culture where teams respect regulatory boundaries while being empowered to find efficient, client‑friendly solutions.
* Model collaborative behaviour across Legal, Fulfilment, Commercial, Operations, Tech and Supply Chain teams.
* Champion data‑driven decision making and structured risk tolerance discussions.
Skills & Experience Required
* Extensive experience across multi‑category regulatory frameworks (food, beauty, pharmaceuticals, electricals, toys/textiles, FMCG, general merchandise).
* Proven leadership of multi‑disciplinary compliance/quality teams in a global, high‑volume environment.
* Experience as WDA(H) Licence Holder or senior GDP/RP‑level pharmaceutical compliance leader.
* Demonstrated success in supporting large‑scale tenders, regulated bids and complex client onboarding.
* Strong stakeholder communication with a commercial, solutions‑oriented approach.
* Deep knowledge of QMS, product testing, product safety laws, operational quality and global market regulatory requirements.
Important Statements
THG Ingenuity is proud to be a Disability Confident and Committed employer. If you are invited to interview, please let us know if any reasonable adjustments are needed to the recruitment process.
THG Ingenuity is committed to creating a diverse and inclusive environment and welcomes applications from all community sections.
#J-18808-Ljbffr