Job Purpose:
The post holder will implement the soft services strategic vision for BBC account and provide effective and inspiring leadership, championing the profession to internal and external stakeholders reflecting EUK company values.
A core part of the role will be ensuring that continuous improvement is embedded in all services delivered, with a focus on a high-quality service delivery that is aligned with industry best practice and EMCOR UK soft service strategies.
Role does not include any line management.
Duties:
1. Lead the implementation of the EUK Services standard and creating site Logbooks and advising on service optimisation, across BBC Sites.
2. Manage a collaborative network across the BBC account to ensure best practice and innovation is easily communicated and implemented.
3. Carry out quality assurance reviews and measure and monitor the outputs from all reviews done
4. Fulfil management information data as per contractual requirements, analyse data for trends and opportunities for improvement.
5. Work with the account Supply Chain Manager and site teams on specifying, selection, performance of partners and managing spend.
6. Be a member of the EUK company Soft Services network, advising, and guiding service provision and developing members of the network in their career progression.
7. Bring innovation ideas, propose business change and when approved implement and manage change in a controlled manner whilst tracking improvements.
8. Undertake any reasonable request as specified by the line manager.
Responsibilities:
9. Management of cleaning and associated service spend.
10. Matrix management of Soft FM Managers/supervisors.
Person Specification
11. Experience in in the Facilities Management industry managing soft services, especially services outsourced.
12. Be an active member in industry associations
13. Influencer and innovator in the cleaning services area
14. Solution creator with demonstrable track record of change implementation and maintenance
15. Experience in commercial management of service line
16. Self-starter with high standards of self-achievement
17. Excellent communication and interpersonal skills and stakeholder management
18. Change agent, challenger and emotionally intelligent team leader and player
19. Good IT skills including Excel and Microsoft business packages to an advanced level
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.
Other Factors:
Requirement for UK wide travel due to geographic spread of sites
Benefits
20. Industry leading maternity & paternity policies
21. Refer a friend scheme – worth £500 per referral
22. GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
23. Extensive learning & development opportunities, including opportunities for progression
24. Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
25. Bike To Work Scheme
26. Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
27. Dental scheme
28. Access to health assessments
29. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries
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