Company Bio
Werneth Medical Practice’s mission is to provide the highest standard of patient care though a framework we call the 4 H’s:
Hard work – All of our staff will work hard to provide the best care and service to all of our patients at all times.
Hunger – We will always strive to do better
Honesty – We will always tell you the truth. Even if the truth is uncomfortable.
Humility – We will be humble enough to know we are in a privileged position and acknowledge when we don’t get things right.
In return, we will demand that patients treat us with kindness, respect and patience and allow us to do our job free of abuse and undue pressure.
Our team includes Two GPs, One Practice Nurse, one Phlebotomist as well as our Practice Manager and Reception staff. We also now have allied staff via our Primary care network such as Social prescribers, Pharmacists and First contact physios. Dr Bilal Butt is the CQC registered manager and we run our services at the Werneth Primary Care Centre on Featherstall Road South.
We offer a full General Practice service and run specialist clinics for children, those with chronic diseases such as Diabetes and Asthma and women’s health. We aim to involve you in the decisions made about your health and act as advocates for your best interests.
At Werneth Medical Practice, we aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important you know who you are speaking to, so our practice staff identify themselves on the telephone.
Description
• Welcoming patients and visitors to the practice in a polite and professional manner
• Handling incoming calls, booking appointments and signposting patients appropriately
• Managing patient queries, both in person and via telephone or online requests
• Processing prescriptions and supporting administrative tasks
• Maintaining accurate patient records and ensuring confidentiality at all times
• Liaising with clinical staff and supporting the smooth day-to-day running of the practice
Requirements
• Excellent communication and interpersonal skills
• Ability to remain calm under pressure in a busy environment
• Good IT skills and attention to detail.
• Previous reception or customer service experience (experience in a GP practice is desirable but not essential)