Job Description
I’m excited to be recruiting for a Senior IT Support Technician on behalf of a well-established and ambitious Managed Service Provider.This role offers a challenging environment with plenty of opportunities to learn new products and skills; perfect for an experienced Technician looking to advance their career. You’ll have the opportunity to work with the latest Microsoft technologies, supporting a diverse range of customer systems.Key Responsibilities:
* Provide advanced support for Microsoft 365 and Windows 10/11 across client networks.
* Analyse and diagnose complex support issues, providing solutions to customers efficiently.
* Communicate effectively via telephone and email, ensuring excellent customer service.
* Provide high-quality remote and on-site support to customers as required.
About You:
* Minimum 2 years of experience in 1st, 2nd, or 3rd line support within an MSP or fast-paced helpdesk environment.
* Strong working knowledge of Microsoft Exchange, Teams, SharePoint, and Intune.
* Flexibility to work early (6:30 to 15:30) and/or late (12:00 to 21:00) shifts when needed.
* A clean driving licence for occasional on-site visits.
* Strong technical understanding of Microsoft technologies and cloud solutions.
Next Steps: Apply now!