Overview
As Food and Beverage Manager, you'll lead and support your team at one of the National Trust's busy visitor attractions. This involves handling things behind the scenes, from administration to developing people and everything in between. You’ll champion outstanding customer service and keep presentation standards high, helping give all visitors an enjoyable day.
Responsibilities
You’ll be responsible for leading and running our caf on a day‑to‑day basis, so the team can get on with doing what they do best. It’s a busy, lively place, and we want to ensure that we always give visitors the best service every time. You’ll help to build a great place to work for your team, recruiting and training versatile and hard‑working people and encouraging high achievement by setting objectives and reviewing performance. You might also be needed to support the wider property team from time to time.
You’ll work with the Area Manager to set and achieve financial targets that will increase profitability, as well as overseeing results and acting when needed. Where you can, you’ll find ways to improve things based on feedback from the team and visitors.
We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.
Qualifications
* Experienced as a leader, with skills including setting personal objectives and providing development.
* Familiar with budgets, increasing income and controlling costs (including managing stock and waste).
* Confident with identifying new opportunities and making strategic decisions for the future of your department.
* Good with people, with a can‑do attitude.
* Aware of health and safety compliance.
About the National Trust
The National Trust is committed to promoting and preserving places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone, for ever. The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.
Benefits
* Substantial pension scheme of up to 10% basic salary.
* Free entry to National Trust places for you, a guest and your children (under 18).
* Rental deposit loan scheme.
* Season ticket loan.
* EV car lease scheme (for roles that meet the salary criteria).
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
* Flexible working whenever possible.
* Employee assistance programme.
* Free parking at most Trust places.
Inclusive Workplace
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
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