Job Overview
As a Visitor Hospitality Assistant, you will deliver the day-to-day running of the catering, event and retail functions, ensuring the highest standards of retail, food service, hygiene, and customer satisfaction.
As a Visitor Hospitality Assistant, you will help deliver the story and experience of Grimm & Co, a unique visitor destination. You will play a key role in ensuring that Grimm & Co's story is told consistently, imaginatively, and effectively. This role forms part of the Visitor Experience Team.
Looking for one person for full-time hours (40 hours per week) but will accept 2 people for part-time hours (24 Hours per week).
Please see our jobs page for full recruitment pack and how to apply instructions.
Key Responsibilities - Visitor Hospitality (Catering & Retail)
* Provide exceptional customer service to all visitors, colleagues and special guests.
* Creating Front of House eye-catching food and counter/shelf displays that draw customers in and look appetising/enticing to visitors.
* Day-to-day operations, including food and retail preparation, stock handling, deliveries, storage, assembly and ordering.
* Working Front of House - operating the till/EPOS systems, taking/fulfilling orders, handling cash and card transactions accurately.
* Maintain a safe, clean, attractive and welcoming environment that provides an excellent customer journey and displays products and services at their best.
* Undertake set up, preparations (food/beverage/products), service delivery including cooking and food preparation and then clean/close-down duties each day.
* Operate coffee machines/espresso equipment and barista tasks.
* Undertake orders fulfilment, including online order packing of retail products.
* Comply with procedures, policies and regulations around Health & Safety, Food Hygiene, Allergens and COSHH, supporting with daily checklists and records.
* Maintain strong, positive customer relationships and monitor customer feedback.
* Advise visitors on products, promotions and gift items.
* Deliver hospitality services for events.
* Proudly representing Grimm & Co, embodying our positive brand image.
* Convey the message that every transaction supports our charity.
* Maintain a positive, welcoming presence on the shop floor and café counters.
* Report hygiene or safety issues promptly.
* Support colleagues (including volunteers) across café, event and retail tasks, including familiarising people with activities, covering breaks and event support.
* Aim to achieve targets set by the Visitor Hospitality Team Leader and the Visitor Experience Manager.
* Undertake fundraising activities, as appropriate, to support the sustainability of the charity.
* Support the Visitor Hospitality Team Leader and the Visitor Experience manager and the wider team, as and when required, with any other reasonable duties in the successful delivery of the charity's aims and objectives.
About you/Person Specification:
Please use this person specification to create your covering letter using the bullet points below.
Essential qualifications and experience:
* A passion for the hospitality industry with proven experience in food service, catering, hospitality, customer service, and retail.
* The ability to confidently inspire customers through product knowledge and the brand story.
* Experience in growing and maintaining strong, positive customer relationships and monitoring customer feedback.
* Ability to work under pressure whilst maintaining a positive attitude.
* Great communication skills to liaise with customers and team members within your environment.
* Able to step into any role within the café/shop – including hot & cold food preparation and front-of-house service, working on till & preparing Barista coffees.
* Experience of maintaining a safe, clean, attractive and welcoming environment that provides an excellent customer journey and displays products and services at their best.
* Experience in supporting the smooth operation of a kitchen, including maintaining high standards of hygiene, food safety and health & safety.
* Good knowledge of procedures, policies and regulations around Health & Safety, Food Hygiene, Allergens and COSHH, supporting with daily checklists and records.
* Ability to motivate and support other team members and volunteers.
* Actively working to embed equality, equity, diversity, and inclusion in your practice.
* Excellent organisational, administrative, and digital literacy skills.
Desirable experience:
* Experience of working in a Visitor Experience setting
* Experience in online ordering systems and fulfilling orders, including packing and posting retail products
* Experience of working with and supporting volunteers
* A valid UK driving licence.
How to Apply:
Please submit your CV and a covering letter to In the subject field, please write "Application for Visitor Hospitality Assistant" followed by your name. The covering letter should outline – with examples - each bullet point from the Person Specification (see below).
Grimm & Co wish to make our application process as accessible as possible. If you are experiencing any barriers in applying for this position, please contact us to discuss this further. We also welcome your thoughts on how we can improve our approach so please do tell us if your experience of this process could have been improved.
If you have questions about the role and would like to have an informal conversation before submitting a completed application form, please contact the Deputy Chief Executive to arrange a conversation by emailing
Closing Date for Applications: Midday on the 5th of March 2026
Interviews will be held on either the: 17th or 19th of March 2026
Please inform us of any issues regarding these dates at the application stage.
Start Date: As soon as possible
Job Types: Full-time, Part-time
Pay: £20,856.00-£25,465.18 per year
Expected hours: No more than 40 per week
Benefits:
* Discounted or free food
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free flu jabs
* Health & wellbeing programme
* On-site parking
* Sick pay
* Store discount
Application question(s):
* Do you have experience working in a cafe & shop environment?
Work Location: In person
Application deadline: 05/03/2026