Job Title: Account Manager
Location: Birmingham (Field-based with regular travel and weekly office visits to Studley)
Salary: Competitive (depending on experience) + Company Car/Allowance + Benefits
Contract Type: Full-time, Permanent
About the Role:
We are working with a leading supply chain services business to assist them in finding an Account Manager to join their field-based team, covering the Birmingham region.
This is a client-facing role focused on asset tracking, commercial policy implementation, and customer account development. You’ll work directly with customers on-site to conduct audits, stock counts, and ensure all commercial and administrative agreements are fulfilled. You’ll also act as a trusted partner to identify growth opportunities, ensure compliance, and deliver excellent service.
Key Responsibilities:
Customer & Supplier Management:
* Visit and maintain regular contact with assigned customers and suppliers (renters).
* Ensure consistent application of commercial, logistic, and financial processes.
* Educate customers on commercial policies and operational standards.
* Conduct physical inventories and investigate stock discrepancies.
* Monitor and manage compliance with user agreements, including payments and stock flows.
* Make recommendations to meet customer needs and identify opportunities or risks in the market.
Process Coordination & Improvement:
* Coordinate and standardise work processes to maximise customer satisfaction and reduce misuse of services.
* Investigate customer needs and take action to meet demand.
* Work with internal teams to coordinate follow-up actions from audits.
* Propose improvements to enhance service delivery and process efficiency.
Reporting & Communication:
* Provide clear and timely updates on project status, asset usage, and customer compliance.
* Ensure the conditions of each contract are correctly implemented and monitored.
* Deliver quality reports on customer performance, market activity, and asset management insights.
Key Skills and Experience:
* Minimum of 3 years’ experience in a similar account management, asset management, or supply chain role.
* Strong communication skills – both verbal and written.
* Proficient in Microsoft Office tools.
* Experience working in logistics or supply chain environments.
* Confident conducting audits and engaging with customers face-to-face.
Person Specification:
* Team Player – Collaborates well with both internal and external stakeholders.
* Commercially Aware – Understands and supports business growth opportunities.
* Autonomous – Able to manage workload independently and take initiative.
* Flexible – Willing to adjust working hours or travel to meet customer needs.
* Proactive – Identifies and resolves issues before they escalate.
What Our Client Offers:
* Company car or car allowance
* 25 days holiday + birthday off
* 4% employer pension contribution
* Private medical insurance
* Life assurance (4x salary)
* Employee Assistance Programme (EAP – financial, legal, and mental health support)
* Discounts programme
* Flexibility to adjust hours and conduct occasional weekend visits or overnight stays
Working Hours:
Full-time, 40 hours per week
Flexibility required to meet customer schedules
If you’re an experienced Account Manager with a background in logistics or supply chain, and enjoy working in the field with clients, this is an excellent opportunity to join a dynamic and well-supported team. We'd love to hear from you!