Resident Liaison Officer £33,083 per annum Aylesbury, Buckinghamshire Permanent, Full Time Are you looking for an exciting opportunity to make a difference in the housing community? Wereon the hunt for a dedicated and enthusiastic Resident LiaisonOfficerto join our amazingOperationsteam atFairhive! If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you. About the role As a valued team member, you will play an essential role in our daily operations where no two days are the same. Your contributions will help the team deliver on our goals and contribute toFairhivesoverall success. The role will requireteam workand collaboration so if you havepreviousrelevant experience and a drive to succeed then we want to hear from you! Responsibilities will include: Facilitating tenant and community involvement in maintenance and improvement programmes. Leading tenant consultation and communication, including producing. newsletters and organising meetings and visits. Supporting planned maintenance teams,contractorsand consultants with resident liaison duties, including PVP management and home/site visits. Dealing with non-access issues, passing hoarding and welfare referrals to the Housing Team. Assisting with Decantsin the event ofproperties being unhabitable. Key Requirements Experience in a similar role Strong verbal and written communication skills andtehability to have difficult conversations Good organisational, time management, administrative and prioritisation skills IntermediateIT skills A full driving licence For more information, please refer to the attached job description. This role will require a Standard DBS check About us AtFairhiveHomes,weredriven by a simple yet powerful vision: Homes for Living, Communities for Life Thisisntjust what we do;itswhat we strive for every day. As a non-profit housing association,werededicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do. We are dedicated to supporting our residents and neighbourhoods. Whether we aremaintainingour high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.' We believe that a strong community starts with quality housing, andwerehere to make that vision a reality. In this role,youllhave the opportunity to develop your career in an empowering environment where your contributions are valued and recognised. AtFairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments. We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life! Youllbe part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day. Our commitment to you Werefocused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly whatwerelooking for. We arereally proudof our initiatives to become an employer of choice, whetheritscoming along to one of our Menopause Cafés, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee meanyoullalways have a strong network of people around you! Take a lookat our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year. Ready to Apply? We understand that not every candidate will tick every box on our list. If your experience looks a bit different from whatwerelooking for, but you believe you can bring something valuable to the role, we still want to hear from you! Ifyoureready to take the next step in your career and work in an environment that values your contributions, please apply, wecantwait to meet you! The closing date for applications will be2ndMarch 2026, but we might close it early if we find the right person before this date.