We are seeking a keen and enthusiastic candidate to provide strong secretarial, organisational and administrative support within our Plastic Surgery Department.
The successful candidate will ideally have a medical secretarial background with strong computer skills including audio typing. Key skills required are excellent verbal and written communication skills, enabling communication at all levels, a keen eye for detail, good time management, and the ability to work to tight deadlines prioritising workload. The candidate will work as part of a large efficient and effective busy and friendly team, to ensure patients receive the best possible care in a timely manner.
Knowledge of the use of a variety of digital systems is desirable but not essential as full training will be provided.
The main duties of the role include; secretarial and administrative support within the Plastic Surgery department, to receive confidential and sensitive information, engaging with patients, relatives, staff or external stakeholders and to support the department in a variety of administration tasks.
The Queen Victoria Hospital offers a wide range of training opportunities and apprenticeships which the successful candidate will be supported and encouraged to access if desired.
Main duties of the job
To provide full secretarial and administrative support to the Plastics Department.
To work flexibly and sensitively with other disciplines both on and off the QVH site.
To provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties.
To review and manage the patient pathway to ensure all RTT targets are met, escalating concerns when they arise.
To communicate sensitively and appropriately with patients suffering from serious illness.
About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Job responsibilities
Please see the attached Job Description and Person Specification document for full details of the role.
Person Specification
Qualifications
* Secondary education to GCSE level including English and Maths
* NVQ level 3 in administration or equivalent experience
* AMSPAR Level 3 Certificate in Medical Administration
* RSA Level III
Experience
* Significant experience in secretarial/administration, preferably in a medical setting
* Previous medical secretary experience
Knowledge
* Knowledge of the principles of confidentiality and data protection
Skills
* Excellent keyboard skills
* Proficient use of computers and software packages, including the knowledge of databases and spreadsheets
* Capability to work under pressure
* Attention to detail with high degree of personal organisation, prioritisation and self-management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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