RELX The Vale Of Glamorgan, Wales, United Kingdom
About The Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com
About The Team
The team are a strong unit and very accountable for their own performance. We work in an environment that empowers our employees and provides everyone an opportunity to deliver the best possible experience & share ideas to drive continuous improvement.
About The Role
The primary responsibility of the Customer Relationship Manager is to provide an excellent customer experience for both prospect business and existing customers. This is achieved through constant collaboration with our sales teams and internal stakeholders to ensure the business is achieving revenue targets, improving customer satisfaction scores, and driving process improvement. The Customer Relationship Manager will engage directly with some of our largest customers on a day‑to‑day basis, serving as the point of contact for customers alongside the account manager. You will work with the customer to complete all contract and legal paperwork, requiring a keen eye for detail to ensure everything is suitable, thereby reducing the time to revenue and delivering excellent customer satisfaction in support of our overall business objectives.
Responsibilities
* Deliver an excellent customer journey by partnering with the field sales team and working with internal stakeholders (customer support, onboarding, legal, finance) to serve the customer and ensure a seamless experience.
* Be a direct point of contact for the customer, handling queries such as billing/invoice queries, updating product configurations and user access to maintain and grow services.
* Be the primary owner for data hygiene within the CRM, ensuring customer accounts, opportunities and communication records are kept up to date and accurate.
* Provide tailored support during contracting or renewing with clear communication of requirements and next steps to enable a frictionless customer experience.
* Support the team as the primary contact for day‑to‑day task queries.
* Support onboarding and training of new starters and contribute to a structured 6‑month onboarding plan.
* Lead rollout of new processes or procedures within the team, ensuring understanding of new ways of working and rationale.
Requirements
* Customer‑first mindset with the ability to deliver results on time.
* Experience in a B2B environment with high‑value corporate clients.
* Strong administrative background and proficiency in Microsoft applications.
* Demonstrate excellent work ethic and drive to succeed.
* Effective communication with colleagues and clients.
* Attention to detail to deliver work with high accuracy.
Working For You
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
* Generous holiday allowance with the option to buy additional days
* Health screening, eye care vouchers and private medical benefits
* Wellbeing programs
* Access to a competitive contributory pension scheme
* Save As You Earn share option scheme
* Travel Season ticket loan
* Electric Vehicle Scheme
* Optional Dental Insurance
* Maternity, paternity and shared parental leave
* Employee Assistance Programme
* Access to emergency care for both the elderly and children
* RECARES days to support charities and causes that matter to you
* Access to employee resource groups with dedicated time to volunteer
* Access to extensive learning and development resources
* Access to employee discounts via Perks at Work
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries: Technology, Information and Media
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