Job summary
This role will provide administrative support tothe Psychosocial Team.
Due to the nature ofthis role, it will be office based. Anyworking from home will be under exceptional circumstances only and byarrangement with the line manager.
Main duties of the job
Providing administrative support in meetings,providing documents and taking notes, preparing the minutes and subsequentlydistributing to all participants.
Maintaining an electronic filing system for theHoPS and wider family support services (Microsoft 365).
Filing safeguarding forms and ensuring all thathave arrived in the shared inbox are recorded in form format and on thetracking spreadsheet.
Creating Microsoft Forms surveys for serviceevaluation, collate data and prepare reports, tables and charts.
Supporting communication between stakeholdersthrough drafting, reviewing and sending information, leaflets and packs toprofessionals.
Creating clinic letters (from existing templates)for sign-off, and post to GPs and schools.
Supporting with task management through identifyingcompeting priorities and maintaining action trackers.
Providing admin support to all members of thefamily support team as required
Ensuring therapy notes and materials are archivedin accordance with SSCH management of health records policy
Ensure you are familiar with the practices of otherteam members so that you can assist in the event of absence, therebymaintaining adequate cover within the team.
Sharing the cover of switchboard and receptionduties in the absence of reception volunteers via a Silent on call rota.
About us
Shooting Star Childrens Hospicesprovides specialist care and support to families who have a baby, child oryoung person with a life-limiting condition, or who have been bereaved. RatedOutstanding by the Care Quality Commission, we support families acrossSurrey, north-west London and south-west London from diagnosis to end of lifeand throughout bereavement with a range of nursing, practical, emotional andmedical care.
Our specialist care and support isfree of charge to families and available 24 hours a day, 365 days a year. Itincludes specialist nursing in the community, symptom management and painrelief, overnight respite stays, end-of-life care, specialist bereavement careand a comprehensive range of therapies, groups and clinics for the wholefamily.
At the heart of what we do are ourdedicated staff; their exceptional commitment and professionalism means everyfamily has the opportunity to make every moment count .
It costs £10 million a year to run ShootingStar Childrens Hospices. Just 30% of our funding comes from the government, sowe rely on our supporters generosity to keep the service running. We employ175 members of staff, including 98 nursing and medical staff, and support around700 families.
Job description
Job responsibilities
Job Title:
Psychosocial Co-ordinator ( Administrator Family Support Team )
Team/Directorate:
Strategy and Partnerships Team
Salary range/pay band:
£25,000 - £29,000
Reports to:
Office Manager SSH
Hours:
Location:
Hampton, TW12 3RA
Introduction to Shooting Star Childrens Hospices
Shooting Star Childrens Hospices
Shooting Star Childrens Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated Outstanding by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
Our specialist care and support is free of charge to families and available 24 hours a day, 365 days a year. It includes specialist nursing in the community, symptom management and pain relief, overnight respite stays, end-of-life care, specialist bereavement care and a comprehensive range of therapies, groups and clinics for the whole family.
At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count .
It costs £10 million a year to run Shooting Star Childrens Hospices. Just 30% of our funding comes from the government, so we rely on our supporters generosity to keep the service running. We employ 175 members of staff, including 98 nursing and medical staff, and support around 700 families.
Introduction to Team Strategy and Partnerships
Shooting Star Childrens Hospices Teams
Strategy and Partnerships Team : This Team is responsible for the delivery and monitoring of the organisational strategy; the Data and Insight function across the whole organisation; partnerships with external organisations in the voluntary and statutory sector; raising £3million + of statutory income and providing the administration and systems support to the Care team.
Part 1: Job Profile
a) Main purpose of job
This role will provide administrative support to the Psychosocial Team.
Due to the nature of this role, it will be office based. Any working from home will be under exceptional circumstances only and by arrangement with the line manager.
Part 2: Main duties and key responsibilities
a) Use headings from the scope
Providing administrative support in meetings, providing documents and taking notes, preparing the minutes and subsequently distributing to all participants.
Maintaining an electronic filing system for the HoPS and wider family support services (Microsoft 365).
Filing safeguarding forms and ensuring all that have arrived in the shared inbox are recorded in form format and on the tracking spreadsheet.
Creating Microsoft Forms surveys for service evaluation, collate data and prepare reports, tables and charts.
Supporting communication between stakeholders through drafting, reviewing and sending information, leaflets and packs to professionals.
Creating clinic letters (from existing templates) for sign-off, and post to GPs and schools.
Supporting with task management through identifying competing priorities and maintaining action trackers.
Providing admin support to all members of the family support team as required
Ensuring therapy notes and materials are archived in accordance with SSCH management of health records policy
Ensure you are familiar with the practices of other team members so that you can assist in the event of absence, thereby maintaining adequate cover within the team.
Sharing the cover of switchboard and reception duties in the absence of reception volunteers via a Silent on call rota.
b) Other duties
These duties will be applicable to some posts.
The post holder must be able and willing to get to and work in both hospices in Hampton and Guildford
The post holder will need to travel extensively throughout their area and less frequently in other parts of Surrey/West London
1. The post holder should be prepared to attend SSCH meetings in different parts of the country. Some meetings may be during evenings or weekends.
2. The post holder will be required to apply for a