The Role:
Serve as a point of contact for customer queries, providing timely and professional support via phone and email
Accurately process customer orders, ensuring compliance with stock levels, pricing, and delivery schedules
Coordinate with production and warehouse teams to track order status and resolve any issues
Raise and manage purchase orders for raw materials, components, and supplies
Communicate with suppliers to confirm pricing, lead times, and delivery accuracy
Monitor stock levels and alert relevant teams to potential shortages or delays
Schedule collections and deliveries with logistics providers
Prepare delivery documentation (packing lists, labels, shipping notes) as required
Track shipments and ensure on-time deliveries to customers and distribution partners
Create and maintain product records in ERP or inventory systems
Input product specifications, pricing, and categorisation details accurately
Support updates to product catalogues, BOMs (bills of materials), and system data as neededSkills:
Prior experience in an administrative, operations, or logistics support role-ideally within a manufacturing or distribution environment
Familiarity with supply chain processes, order systems, and transport coordination
Strong computer skills, especially in Excel and ERP systems (e.g., SAP, NetSuite, Sage)
Excellent communication, organisational, and problem-solving abilities
Comfortable working in a fast-paced, deadline-driven environment
High attention to detail and a proactive, solution-oriented mindset