Customer Experience Advisor – Perth Branch
Working 35 hours per week on a rota, Monday to Saturday, 8am to 6pm.
Responsibilities
* Act as the first point of contact for customers in branch or over the phone.
* Assist with day‑to‑day transactions, queries and servicing.
* Answer customer calls into our contact centre.
* Build relationships and find solutions for customers.
* Develop your knowledge of services and products to help our customers.
* Identify new ways to improve the customer experience.
Qualifications & Experience
* Proven ability to deliver outstanding customer service either face‑to‑face or via telephony (Required).
* Ability to communicate effectively with customers to understand their needs (Required).
* Real desire to go above and beyond for customers (Preferred).
* Effective team working skills with a flexible, can‑do approach (Preferred).
* Openness to a broad range of activities even if outside standard expectations (Preferred).
* Ability to grow, adapt and change to accommodate business needs and priorities (Preferred).
Legal and Equality
* All candidates must have the right to work in the UK to commence employment with Santander.
* We’re committed to providing equal opportunities for everyone regardless of age, gender, disability, civil status, race, religion or sexual orientation.
Benefits
* Starting salary of £25,000 plus a £500 annual cash allowance.
* 25 days holiday plus bank holidays, increasing to 26 days after 5 years of service; option to purchase up to 5 contractual days per year.
* Voluntary healthcare benefits at discounted rates (medical, dental, health assessments).
* Pension: we contribute 8% of salary; if you contribute, we’ll pay up to 12.5%, with some contribution available as cash.
* Protective benefits: company‑funded death‑in‑service, income protection, and optional discounted life assurance and critical illness cover.
* Share plan participation.
* Employee product benefits: free or discounted Edge Current Accounts, Credit Cards, and other Santander products.
o Competitive rewards reflecting impact and value.
o Wellbeing support covering physical, mental, social, and financial pillars (apps, gym/fitness discounts, online classes, flexible healthcare, mental health support).
o Support for all life stages – enhanced family leave, childcare options, tailored wellbeing support.
o Opportunities for volunteering to give back to communities.
o International career growth and skill development through our global network.
Application Process
If you are interested in this role, please apply. For assistance with the recruitment process, contact resourcing@santander.co.uk.
#J-18808-Ljbffr