1. 3 month temporary role
2. Immediate start
About Our Client
This is a temporary opportunity within a small-sized organisation in the not-for-profit sector. The company is committed to helping its community and providing excellent service to its customers.
Job Description
3. Provide outstanding customer service to meet and exceed customer expectations.
4. Handle incoming calls and emails efficiently and professionally.
5. Resolve customer queries and issues promptly with a solution-focused approach.
6. Update and maintain accurate customer records in the system.
7. Collaborate with team members to ensure smooth operation of the contact centre.
8. Escalate complex or unresolved issues to the appropriate department.
9. Ensure compliance with company policies and procedures.
10. Deliver an excellent service experience in alignment with the organisation's values.
The Successful Applicant
A successful