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Client:
Telent
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Job Category:
Other
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EU work permit required:
Yes
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Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
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Job Description:
Join our Engineering Team at Telent to innovate and develop solutions, working alongside technical experts committed to impactful work. Be part of a high-performing team managing complex, critical tasks to keep the nation's infrastructure connected and protected 24/7.
The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7 365-day shift rota.
What you’ll do:
* Handle incoming calls and emails, responding in line with KPIs.
* Create network incident tickets from customer reports.
* Action Service Requests.
* Assign tickets to support and engineering teams, and other providers.
* Manage incident tickets with regular updates.
* Coordinate traffic management with providers, control teams, and field resources.
* Communicate with customers about network incidents.
* Coordinate with utility companies regarding power issues affecting the network.
Who you are:
Experienced in supporting Enterprise and Service Provider Networks, preferably within a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Strong communication skills for liaising at all levels.
* Proficiency with Microsoft Office.
What we offer:
A diverse career at Telent across sectors, roles, and technologies, with opportunities to develop and learn. We value an inclusive culture that respects differences and celebrates diverse ideas, enabling everyone to thrive.
Additional benefits:
* 34 days holiday (including public holidays), with buy/sell options OR 26 days plus public holidays with buy/sell options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, restaurants, and shopping via Telent Reward scheme.
Learn more about Telent:
Click here for Telent Video!
We are committed to diversity and inclusion, fostering an environment where everyone can be themselves and reach their full potential. Our teams reflect the diverse communities we serve.
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