Job Title: Housing & Welfare Officer
Ref: Walsall RQ1564129
Pay rate: £19.61 per hour PAYE
Working Arrangement: Hybrid – 2 days per week in the office as your duty days
Additional requirement: An Enhanced DBS is required for this role
The role:
We are seeking a compassionate and proactive Housing & Welfare Officer to provide comprehensive, high-quality, customer-focused housing options services to applicants. You must have a good working knowledge of Part 6 and Part 7 of the Housing Act 1996.
Key Responsibilities:
1. Conduct assessments, evaluate evidence, and make decisions in accordance with legislation.
2. Negotiate with landlords, parents, and other agencies, both statutory and non-statutory, to find the best solutions to customers' housing and support needs.
3. Determine a customer’s need for emergency temporary accommodation and arrange suitable placements.
4. Manage a caseload and maintain accurate case records to ensure excellent customer service.
What the client is looking for:
1. Previous experience in a similar role.
2. Good working knowledge of Part 6 and Part 7 of the Housing Act 1996.
3. Experience in providing high-quality, customer-focused housing options services.
4. Ability to assess and arrange emergency temporary accommodation when needed.
5. Ability to conduct thorough assessments, evaluate evidence, and make informed decisions in line with housing legislation.
6. Able to manage a diverse caseload, maintaining detailed and accurate case records.
7. Commitment to delivering excellent customer service in a housing and welfare context.
8. Excellent customer service, communication, and negotiation skills.
9. A commitment to delivering person-centred support with respect and empathy.
How to Apply:
1. Quote the Job Title and Reference Number in your application.
2. Submit your CV in Word format.
3. Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail-out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest, and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and apply directly to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
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