Administrator - Desk Side Services, AMT Asset Management Software
At HCLTech, you’ll supercharge your potential. You’ll find your career. And you’ll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
* Adhere to quality standards and regulatory requirements by implementing best practices in asset management services to ensure compliance with company policies.
* Provide on‑call support for escalated issues, performing root cause analysis using asset management tools to identify and rectify recurring problems.
* Conduct knowledge base updates and management, facilitating training sessions for new hires and coaching analysts to enhance team capabilities.
* Independently resolve tickets within the agreed service level agreement (SLA) for ticket volume and response time, utilizing asset management software to track and manage incidents effectively.
* Ensure a positive customer experience and high customer satisfaction (CSAT) scores by striving for first call resolution and minimizing rejected resolutions and reopened cases.
Skill Requirements
* In‑depth knowledge asset management services and tools.
* Strong analytical and problem‑solving skills.
* Proficient in ticketing systems and incident management processes.
* Excellent communication and interpersonal skills.
Other Requirements
* ITIL Foundation Certification (Optional but valuable).
* Certification in asset management (Optional but valuable).
Why HCLTech?
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry‑leading capabilities centered on digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.
Benefits
* Industry‑benchmarked compensation.
* Best‑in‑class healthcare benefits.
* Personal time off.
* Maternity and paternity benefits.
* Access to skills / higher education programs / resources.
* Discounts on products and services via Benefit Box.
* Participate in CSR programs and live life with a purpose.
* Opportunities to grow and advance your career.
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
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